Natshalie Diaz Gonzalez

Moca

Summary

Outstanding customer service and communication, highly adapt and assist coworkers and customers utilizing best practice. Strong organizational skills with ability to carry out task without minimal supervision. Organized and dependable candidate successful at managing multiple priorities on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Internship Student

Walt Disney World

Florida, United States

06.2022 - 01.2023

Recognition for Employee of the Month: August 2022, International Food and Wine Festival for hard work, dedication and magic make.
Reported back to instructor to receive day-to-day tasks and responsibilities.
Food and Beverage Quick Service Restaurant.
Responsible for working in a fast pace environment at either an indoor counter service or at outdoor counter service.
Outdoor vending location taking orders, cash handling, food preparation, stocking condiments, and keeping work location clean.
Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Sorted, organized, and maintained files.
Interacted with customers by phone, email, or in-person to provide information.
Analyzed problems and worked with teams to develop solutions.
Participated in workshops and presentations related to projects to gain knowledge.
Provided project progress updates and proposed solutions to issues.
Maintained accurate records and documentation.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Evaluated customer needs and feedback to improve service improvements.
Frequently inspected production area to verify proper equipment operation.

Customer Service Cashier

El Mesón Sandwiches

San Sebastian, Puerto Rico

10.2019 - 03.2022

Resolved customer complaints and maintained clean and tidy checkout area.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Met customer service goals and exceeded customer expectations.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Processed customer orders and accurately handled payment transactions.
Developed and managed relationships with customers to increase customer loyalty.
Answered product questions using knowledge of sales and store promotions.
Maintained customer satisfaction with quick and professional handling of product returns.
Utilized POS system to handle customer cash and credit card transactions.
Master POS System (Point of Service), manage organize co-workers in order to complete the company goals.
Prepared raw food materials and operated drive through service, including taking orders, handling payments and food delivery in a prompt manner.
Maintained accurate records of customer transactions for reporting purposes.
Worked with floor team and managers to meet wide range of customer needs.

Education

Bachelor's Degree - Business Administration in Marketing

University of Puerto Rico

Aguadilla

06.2024

High School Diploma -

Manuel Mendez Liciaga Vocational High School

San Sebastian, P.R.

06.2019

Skills

Bilingual: Spanish and English
Creativity: Canva, Vista Create
Report Preparation
Research
Correspondence Writing
Fast Learner
Project Coordination
Report Writing
Creative and Resourceful
Multitasking and Organization
Microsoft Office Suite
Outstanding Communication Skills

Problem-Solving
Attention to Detail
Computer Skills
Social Media
Administrative Tasks
Team Collaboration
Office and Administrative Support
Complex Problem-Solving
Administrative Support
Strategic Planning and Analysis
Teamwork and Collaboration

Additional Information

Member of SME Marketing Association in Puerto Rico | January 2023 – Present

Secretary from May 2023-Present.

Timeline