Natshalie Diaz Gonzalez
Moca
Summary
Outstanding customer service and communication, highly adapt and assist coworkers and customers utilizing best practice. Strong organizational skills with ability to carry out task without minimal supervision. Organized and dependable candidate successful at managing multiple priorities on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Internship Student
Walt Disney World
06.2022 - 01.2023
- Recognition for Employee of the Month: August 2022, International Food and Wine Festival for hard work, dedication and magic make.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Food and Beverage Quick Service Restaurant.
- Responsible for working in a fast pace environment at either an indoor counter service or at outdoor counter service.
- Outdoor vending location taking orders, cash handling, food preparation, stocking condiments, and keeping work location clean.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Provided project progress updates and proposed solutions to issues.
- Maintained accurate records and documentation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to improve service improvements.
- Frequently inspected production area to verify proper equipment operation.
Customer Service Cashier
El Mesón Sandwiches
10.2019 - 03.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Master POS System (Point of Service), manage organize co-workers in order to complete the company goals.
- Prepared raw food materials and operated drive through service, including taking orders, handling payments and food delivery in a prompt manner.
- Maintained accurate records of customer transactions for reporting purposes.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Bachelor's Degree - Business Administration in Marketing
University of Puerto Rico
Aguadilla06.2024
High School Diploma -
Manuel Mendez Liciaga Vocational High School
San Sebastian, P.R.06.2019
Skills
- Bilingual: Spanish and English
- Creativity: Canva, Vista Create
- Report Preparation
- Research
- Correspondence Writing
- Fast Learner
- Project Coordination
- Report Writing
- Creative and Resourceful
- Multitasking and Organization
- Microsoft Office Suite
- Outstanding Communication Skills
- Problem-Solving
- Attention to Detail
- Computer Skills
- Social Media
- Administrative Tasks
- Team Collaboration
- Office and Administrative Support
- Complex Problem-Solving
- Administrative Support
- Strategic Planning and Analysis
- Teamwork and Collaboration
Additional Information
Member of SME Marketing Association in Puerto Rico | January 2023 – Present
Secretary from May 2023-Present.
Timeline
Internship Student
Walt Disney World
06.2022 - 01.2023
Customer Service Cashier
El Mesón Sandwiches
10.2019 - 03.2022
Bachelor's Degree - Business Administration in Marketing
University of Puerto Rico
High School Diploma -
Manuel Mendez Liciaga Vocational High School
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