Nayelie Roche Gutierrez
Carolina
Summary
Passionate, driven, and highly adaptable individual with a strong sense of integrity and purpose. Known for exceptional communication skills, empathy, and the ability to connect with people from diverse backgrounds. A natural leader and problem-solver, always seeking innovative solutions and opportunities for growth. Highly organized, detail-oriented, and committed to excellence in every endeavor. Thrives in collaborative environments while also excelling independently. Bilingual in Spanish and English, with a deep appreciation for creativity, continuous learning, and making a positive impact in the world.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
Carolina
05.2024 - Current
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Provided exceptional service to high volume of daily customers.
- Accurately recorded orders on cash register and point-of-sale system.
Sales Associate
Aerie
San Juan
08.2024 - 01.2025
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Prepared merchandise for purchase or rental.
- Answered customer inquiries regarding product features, pricing, and availability.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed trusting relationships with customers by making personal connections.
- Adhered to company initiatives and achieved established goals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Server
IRSI Chilis
Carolina
05.2020 - 08.2024
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Utilized various software and tools to streamline processes and optimize performance.
- Greeted guests and provided menus.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
Telemarketer
USA SOL
San Juan
08.2023 - 12.2023
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Followed up on sales leads through outbound calling.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
Education
Barchelor of Communication - Strategic Communication
Universidad Del Sagrado Corazón
San Juan 12-2024
High School Diploma -
Esc Gilberto Concepción De Gracia
Carolina05-2020
Skills
- Daily specials memorization
- Positive guest interactions
- Sales expertise
- Team collaboration
- Bilingual in Spanish and English
- Data entry
- Excellent communication
- Organization
- Public speaking
- Flexible and adaptable
- Written communication
- Organizational skills
References
References available upon request.
Timeline
Sales Associate
Aerie
08.2024 - 01.2025
Server
Texas Roadhouse
05.2024 - Current
Telemarketer
USA SOL
08.2023 - 12.2023
Server
IRSI Chilis
05.2020 - 08.2024
Barchelor of Communication - Strategic Communication
Universidad Del Sagrado Corazón
High School Diploma -
Esc Gilberto Concepción De Gracia
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