Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Nayelie Roche Gutierrez

Carolina

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Receptionist/ Admission Oficcer/Sales and Marketing Representative

Escuela Hotelera De San Juan
San Juan
02.2025 - 05.2025
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Updated daily log book with information about visitors entering the premises.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

Waitress

Texas Roadhouse
Carolina
05.2024 - 02.2025
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Bussed tables as needed during peak hours.
  • Set up tables in between patrons to reduce wait times.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Waitress/QA Specialist

Chillis Rest (IRSI)
Carolina
01.2021 - 01.2024
  • Greeted customers in a friendly and professional manner
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Ensured food is prepared to company standards and specifications
  • Communicate effectively with Team Members across the restaurant

Telemarketing Representative

USASOL
Trujillo Alto
07.2022 - 12.2022
  • Developed and implemented an effective telemarketing campaign that increased customer leads by 55%
  • Helped in the establishment of 3 supermarket displays to promote renewable energy product
  • Developed a social media strategy that increased followers by 10%

Education

Bachelor - Strategic Communications

Universidad Del Sagrado Corazón
San Juan, PR
06-2025

Skills

  • Time Management Skills
  • Digital Media
  • Listening
  • Effective Storytelling
  • Problem Solving
  • Content creation
  • Social media strategy
  • Data analysis
  • Customer relationship management
  • Digital marketing

Languages

  • Spanish
  • English

References

References available upon request.

Timeline

Receptionist/ Admission Oficcer/Sales and Marketing Representative

Escuela Hotelera De San Juan
02.2025 - 05.2025

Waitress

Texas Roadhouse
05.2024 - 02.2025

Telemarketing Representative

USASOL
07.2022 - 12.2022

Waitress/QA Specialist

Chillis Rest (IRSI)
01.2021 - 01.2024

Bachelor - Strategic Communications

Universidad Del Sagrado Corazón

Similar Profiles

CREATE PROFILE
Nayelie Roche Gutierrez