Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures.
Experienced in fast-paced environments and adaptable to last-minute changes.
Overview
6
6
years of professional experience
Work History
Insurance Sales Agent
Optum
San Juan, PR
10.2023 - Current
Analyzed customer feedback to improve sales strategies and tactics.
Conducted comprehensive needs analysis to offer appropriate insurance products.
Reviewed insurance policies periodically to make sure they meet customer needs.
Supervisor
Amigo
San Juan, Puerto Rico
01.2021 - 01.2022
Tracked progress on projects and provided timely feedback to staff members.
Responded to customer questions regarding products, prices and availability.
Worked closely with human resources to support employee management and organizational planning.
Waitress
El Platanal
San Juan, PR
01.2019 - 01.2021
Took orders for food and drinks and delivered them to guests.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.