Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naylene Martinez De Jesus

San Juan

Summary

I am an enthusiastic and dedicated professional with a strong background in customer service and a keen interest in technology. My experience has equipped me with excellent communication and problem-solving skills, allowing me to provide outstanding service to customers. I have a deep passion for technology and constantly strive to improve my technical skills. With a natural curiosity and a desire to learn new things, I am eager to start my career in customer service and contribute positively to a dynamic team. I thrive in environments where I can grow professionally while utilizing my abilities to assist and support customers effectively.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Supermax
10.2024 - 12.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.

Student

Escuela De Artes Plasticas Y Diseño De Puerto Rico
08.2022 - 05.2023

Crew Member

Church's Chicken
03.2021 - 03.2022


  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

High School Diploma -

Dynamic Learning Center
San Juan
05-2022

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Customer Service Cashier

Supermax
10.2024 - 12.2024

Student

Escuela De Artes Plasticas Y Diseño De Puerto Rico
08.2022 - 05.2023

Crew Member

Church's Chicken
03.2021 - 03.2022

High School Diploma -

Dynamic Learning Center
Naylene Martinez De Jesus