Neftali Garcia Reyes
Lares
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
First Health Call
Hatillo
12.2022 - Current
- Provided accurate information about benefits and services to customers.
- Assisted customers with personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Lares,s Christian Academy
Lares05-2013
Skills
- Scheduling
- Data Entry
- Data Collection
- Inbound and Outbound Calling
- Information Security
- Computer Proficiency
- Product Knowledge
- Complaint resolution
- Call Management
- Account updating
- Tactful and diplomatic
- Process Optimization
- Problem Resolution
- Courteous demeanor
- Active Listening
- Customer Service
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Customer Service Representative
First Health Call
12.2022 - Current
High School Diploma -
Lares,s Christian Academy
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