Neftali Perezcorniel
Carolina
Summary
Dynamic Senior Liaison Officer with extensive experience at the Defense Health Agency, excelling in stakeholder management and problem-solving. Proven track record in resolving claims backlogs and enhancing healthcare delivery in Puerto Rico. Adept at coaching teams and facilitating meetings to drive operational excellence in complex environments.
Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry.
Overview
16
16
years of professional experience
Work History
Senior Liaison Officer, Operations Manager
Defense Health Agency - TRICARE Area Office
09.2019 - Current
- Serves as Program Analyst for the TRICARE Overseas Program in the TRICARE Area Office-Latin America and Canada Program office in Puerto Rico.
- Works closely with the Veterans Administration Hospital in San Juan to address specific claims process issues from drilling reservists and resolves existing claims backlogs.
- Contacts the leadership of the Military Treatment Facilities (MTFs), the commanders of the First Mission Support Command (1st MSC), and the Puerto Rico Army National Guard (PRANG) to discuss issues or concerns and share information related to the health care delivery in Puerto Rico.
- Closely works with the Regional Managers of two major contractors to ensure TRICARE operations are fully staffed and managed.
Chief Managed Care
Brooke Army Medical Center
08.2009 - 09.2019
- Serves as Chief Managed Care, Business Operations for Brooke Army Medical Center in San Antonio, Tx.
- Directly supervised 3 section supervisors in a complex, multi-functional environment requiring expert administrative, analytical, clinical and technical knowledge. Indirectly supervised 22 GS-05's, GS-07's and GS-09s employees.
- Oversaw the management of services such as TRICARE Online, CHCS Appointment/Schedules, PARS, Front Desk Training, MCP CHCS data reconfiguration, and CHCS PAS Supervisory asset for over 2,000 users.
Education
Master of Science - Computer And Information Systems
Nova Southeastern University
Davie, FL05-2020
Master of Science - Business Administration
Webster University
St. Louis, MO12-2018
Master of Science - Health Care Administration
Webster University
St. Louis, MO12-2018
Skills
- Meeting facilitation
- Stakeholder management
- Coaching and mentoring
- Proposal writing
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Senior Liaison Officer, Operations Manager
Defense Health Agency - TRICARE Area Office
09.2019 - Current
Chief Managed Care
Brooke Army Medical Center
08.2009 - 09.2019
Master of Science - Computer And Information Systems
Nova Southeastern University
Master of Science - Business Administration
Webster University
Master of Science - Health Care Administration
Webster University
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