Neirelis Torres Hernandez
Juncos
Summary
Dynamic professional with extensive experience in customer service and team management at TD Bank. Proven ability to enhance performance through effective coaching and training. Bilingual in English and Spanish, skilled in data entry and MS Excel, fostering a collaborative environment that drives results and elevates customer satisfaction.
Overview
13
13
years of professional experience
Work History
Teller Manager
TD Bank
Chelsea
02.2018 - 05.2023
- Partners with the Retail Manager to establish sales, performance and service goals for direct reports
- Observes and measure results, providing feedback in the form of quick and formal coaching
- Coach to the customer experience model
- Conducts regular customer experience observation sessions with direct reports and provide feedback
- Prepares employee performance evaluations, reinforcing good performance, and counseling employees in performance areas with the Retail Manager
- Trains new tellers on teller functions and operations of bank
- Assists tellers in locating cash discrepancies and answers questions
- Maintain records of the vault and teller stations
- Monitors tellers to adhere to the operational and security policies and procedures of the bank
- Manages currency inventory
- Encourages a cohesive working environment with co-workers
- Completes various reports as assigned by the Retail Manage
Store Manager
PLS Financial Boston Check Cashiers
01.2015 - 01.2018
- Establishing a strong customer service
- Cashing government checks, payroll checks, settlement checks etc
- Verifying Checks
- Keeping store paperwork/ daily logs in order
- Managing a 12 member staff
- Faxing/ copying
- Answering phone calls
- Opening new prepaid debit accounts
- Creating staff schedule
- Inventory
- Store Marketing and revenues
- Controlling labor hours, cash, store audits, shrinkage and minimizing the bad debt
Cook
Panera bread
01.2013 - 01.2015
- Cleaning, making sure my station was cleaned and sanitary
- Cooking/customizing sandwiches, soups, salads, etc. to the customers desire
- Baking fresh bread, cookies every morning
Cashier
Sports collections
01.2010 - 01.2013
- Customer service
- Answering phones, transferring calls
- Organizing memorabilia
- Knowledge of the product
- Keeping up with store cleanliness
- Cash register, new orders and returns
- Checking inventory
Education
Certificate - Early Childhood Development
Bunker Hill Community College
Charlestown08-2025
Associate of Science - Business Administration (Accounting)
Bunker Hill Community College
Charlestown05.2025
High School - Diploma
Chelsea High School
Chelsea01.2013
Skills
- Data entry
- Flexible hours
- 40 WPM
- MS Excel
- MS Word
- PowerPoint
- Bilingual – fluent in English and Spanish
- Customer service
- Team building
- Effective communication
- Problem solving
- Teamwork and collaboration
Timeline
Teller Manager
TD Bank
02.2018 - 05.2023
Store Manager
PLS Financial Boston Check Cashiers
01.2015 - 01.2018
Cook
Panera bread
01.2013 - 01.2015
Cashier
Sports collections
01.2010 - 01.2013
Certificate - Early Childhood Development
Bunker Hill Community College
Associate of Science - Business Administration (Accounting)
Bunker Hill Community College
High School - Diploma
Chelsea High School
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