Neishka N. Gonzalez
San Juan
Summary
Detail-oriented and bilingual professional with over 5 years of experience in fast-paced, remote customer service, administrative roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Translator / Interpreter
United Language Group / PROPIO
10.2021 - Current
- - Interpreted complex medical and government-related conversations for Social Security, Federal Courts, and medical institutions.
- Managed 40-60 incoming calls per day.
- - Accurately relayed diagnoses, instructions, and legal terms for non-English speakers.
- - Navigated confidential systems while ensuring ethical and accurate communication.
- - Demonstrated strong attention to detail while handling sensitive personal data.
Administrative Assistant
PRDISE Property Management
08.2020 - 04.2023
- - Managed billing, legal contracts, and internal communications for clients and vendors.
- - Oversaw data entry processes and maintained accurate reports and logs.
- - Translated official documents to meet legal and procedural standards.
Head Hostess & Customer Support Liaison
La Picara
08.2021 - 07.2022
- - Handled high guest volume (100+ daily), managing calls, reservations, and VIP client satisfaction.
- - Tracked guest communications and ensured service accuracy across departments.
- - Multitasked across systems while responding to inquiries in-person and over the phone.
Sales Associate & Customer Service Representative
ePayment America
04.2021 - 08.2021
- - Advised clients on payment solutions and account setup, resolving errors or missing data.
- - Processed orders, updated account info, and provided high-touch support via phone.
Hostess
Luisa / Entrevinos
01.2018 - 01.2020
- - Managed front-desk operations, seating logistics, and frequent customer calls.
- - Maintained organized reservation systems while supporting food and beverage staff.
Education
B.S. - Biomedical Sciences
Universidad Interamericana de Puerto Rico
01.2020
B.S. - Biology (Prior Studies)
Universidad de Puerto Rico, Recinto de Rio Piedras
Skills
- Bilingual: English & Spanish (Full Professional Proficiency)
- HIPAA & CMS-aligned Confidentiality
- Remote Work & Virtual Systems Savvy
- Customer Service & High-Call Volume Experience
- Data Entry & Application Processing
- Critical Thinking & Issue Resolution
- Strong Written & Verbal Communication
- Multitasking in Fast-Paced Environments
Certification
- HIPAA & Fraud, Waste, and Abuse
- Google Data Analytics (Coursera)
- CS50 Intro to Programming - Harvard/edX
- Fundamentals of Neuroscience - Harvard/edX
Community Service
MedLife Volunteer, 1000+ hours of community service
Publications
Annual Medical Faculty Convention - Panamerican Hospital (2020)
Timeline
Translator / Interpreter
United Language Group / PROPIO
10.2021 - Current
Head Hostess & Customer Support Liaison
La Picara
08.2021 - 07.2022
Sales Associate & Customer Service Representative
ePayment America
04.2021 - 08.2021
Administrative Assistant
PRDISE Property Management
08.2020 - 04.2023
Hostess
Luisa / Entrevinos
01.2018 - 01.2020
B.S. - Biology (Prior Studies)
Universidad de Puerto Rico, Recinto de Rio Piedras
B.S. - Biomedical Sciences
Universidad Interamericana de Puerto Rico