Summary
Overview
Work History
Education
Skills
Certification
Community Service
Publications
Timeline
Generic

Neishka N. Gonzalez

San Juan

Summary

Detail-oriented and bilingual professional with over 5 years of experience in fast-paced, remote customer service, administrative roles.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Translator / Interpreter

United Language Group / PROPIO
10.2021 - Current
  • - Interpreted complex medical and government-related conversations for Social Security, Federal Courts, and medical institutions.
  • Managed 40-60 incoming calls per day.
  • - Accurately relayed diagnoses, instructions, and legal terms for non-English speakers.
  • - Navigated confidential systems while ensuring ethical and accurate communication.
  • - Demonstrated strong attention to detail while handling sensitive personal data.

Administrative Assistant

PRDISE Property Management
08.2020 - 04.2023
  • - Managed billing, legal contracts, and internal communications for clients and vendors.
  • - Oversaw data entry processes and maintained accurate reports and logs.
  • - Translated official documents to meet legal and procedural standards.

Head Hostess & Customer Support Liaison

La Picara
08.2021 - 07.2022
  • - Handled high guest volume (100+ daily), managing calls, reservations, and VIP client satisfaction.
  • - Tracked guest communications and ensured service accuracy across departments.
  • - Multitasked across systems while responding to inquiries in-person and over the phone.

Sales Associate & Customer Service Representative

ePayment America
04.2021 - 08.2021
  • - Advised clients on payment solutions and account setup, resolving errors or missing data.
  • - Processed orders, updated account info, and provided high-touch support via phone.

Hostess

Luisa / Entrevinos
01.2018 - 01.2020
  • - Managed front-desk operations, seating logistics, and frequent customer calls.
  • - Maintained organized reservation systems while supporting food and beverage staff.

Education

B.S. - Biomedical Sciences

Universidad Interamericana de Puerto Rico
01.2020

B.S. - Biology (Prior Studies)

Universidad de Puerto Rico, Recinto de Rio Piedras

Skills

  • Bilingual: English & Spanish (Full Professional Proficiency)
  • HIPAA & CMS-aligned Confidentiality
  • Remote Work & Virtual Systems Savvy
  • Customer Service & High-Call Volume Experience
  • Data Entry & Application Processing
  • Critical Thinking & Issue Resolution
  • Strong Written & Verbal Communication
  • Multitasking in Fast-Paced Environments

Certification

  • HIPAA & Fraud, Waste, and Abuse
  • Google Data Analytics (Coursera)
  • CS50 Intro to Programming - Harvard/edX
  • Fundamentals of Neuroscience - Harvard/edX

Community Service

MedLife Volunteer, 1000+ hours of community service

Publications

Annual Medical Faculty Convention - Panamerican Hospital (2020)

Timeline

Translator / Interpreter

United Language Group / PROPIO
10.2021 - Current

Head Hostess & Customer Support Liaison

La Picara
08.2021 - 07.2022

Sales Associate & Customer Service Representative

ePayment America
04.2021 - 08.2021

Administrative Assistant

PRDISE Property Management
08.2020 - 04.2023

Hostess

Luisa / Entrevinos
01.2018 - 01.2020

B.S. - Biology (Prior Studies)

Universidad de Puerto Rico, Recinto de Rio Piedras

B.S. - Biomedical Sciences

Universidad Interamericana de Puerto Rico

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Neishka N. Gonzalez