Nelly Yamira Rodríguez González
Caguas
Summary
Dynamic operations manager with extensive experience at the Puerto Rico Department of Agriculture, excelling in logistics management and effective communication. Proven track record in enhancing service delivery and customer satisfaction through innovative training programs and streamlined processes, fostering a collaborative environment that drives productivity and operational excellence.
Overview
23
23
years of professional experience
Work History
General Services Supervisor
Puerto Rico Department of Agriculture
10.2024 - Current
- Assisted in developing training programs for staff on safety protocols and operational procedures.
- Supported budget preparation by tracking departmental expenses and resource allocation.
- Facilitated communication between departments to improve service coordination and effectiveness.
- Managed facility maintenance to ensure optimal functionality, contributing to increased productivity among employees.
- Provided exceptional customer service by addressing concerns promptly and effectively resolving issues related to general services functions within the organization.
General Services Director
Puerto Rico Land Authority
07.2022 - 10.2024
- Managed daily operations to ensure optimal service delivery and customer satisfaction.
- Coordinated maintenance schedules for facilities, enhancing overall cleanliness and safety standards.
- Assisted in inventory management, tracking supplies to maintain adequate stock levels.
- Supported team training initiatives, fostering a collaborative work environment and skill development.
General Services Supervisor
Puerto Rico Agriculture Department
06.2021 - 08.2022
- Coordinated logistics for procurement and distribution of agricultural supplies.
- Streamlined inventory management processes to enhance efficiency and reduce waste.
- Supervised a team of support staff, ensuring high-quality service delivery and customer satisfaction across all departments.
- Collaborated closely with other department managers to ensure alignment on organizational goals.
Warehouse Supervisor
Puerto Rico Electric Power Authority
02.2014 - 05.2021
- Supervised daily warehouse operations, ensuring compliance with safety regulations and company policies.
- Coordinated shipment schedules, optimizing logistics to enhance delivery efficiency and accuracy.
- Trained and mentored new staff on operational procedures, promoting a culture of safety and teamwork.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
Administrative Coordinator
Puerto Rico Power Authority
01.2012 - 02.2014
- Coordinated office operations, ensuring efficient workflow and communication across departments.
- Implemented new scheduling system, streamlining appointment management and reducing conflicts.
- Developed training materials for staff onboarding, enhancing understanding of company policies and procedures.
- Oversaw project timelines and deliverables, ensuring alignment with organizational goals and objectives.
Customer Service Representative
Puerto Rico Power Authority
01.2002 - 01.2012
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Managed complex issues through active listening and problem-solving techniques.
- Trained new representatives on company policies and customer service best practices.
- Implemented feedback mechanisms to enhance service quality and operational effectiveness.
Education
Bachelor of Arts - Advertising
University of Puertor Rico, Carolina Campus
Carolina, PRMBA - Agrobusiness
Ana G. Méndez University
06-2023
Skills
- Operations management
- Logistics management
- Problem-solving
- Multitasking
- Effective communication
Timeline
General Services Supervisor
Puerto Rico Department of Agriculture
10.2024 - Current
General Services Director
Puerto Rico Land Authority
07.2022 - 10.2024
General Services Supervisor
Puerto Rico Agriculture Department
06.2021 - 08.2022
Warehouse Supervisor
Puerto Rico Electric Power Authority
02.2014 - 05.2021
Administrative Coordinator
Puerto Rico Power Authority
01.2012 - 02.2014
Customer Service Representative
Puerto Rico Power Authority
01.2002 - 01.2012
Bachelor of Arts - Advertising
University of Puertor Rico, Carolina Campus
MBA - Agrobusiness
Ana G. Méndez University
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