Nelson Avilés Cardona
Vega Baja
Summary
Dynamic sales representative with over a decade of experience in client needs assessments and a proven ability to navigate complex processes, consistently achieving exceptional client satisfaction. A strong track record of exceeding sales targets and driving revenue growth demonstrates the capability to excel in competitive environments. Proficient in the MS Office Suite (Word, Excel, Outlook, PowerPoint) and fluent in both English and Spanish, facilitating effective communication with diverse clientele. Committed to pursuing challenging opportunities that leverage expertise to elevate service delivery and optimize business operations.
Overview
22
22
years of professional experience
Work History
Sales Representative
Humana PR
01.2021 - 01.2025
- Responsible for managing an assigned territory to promote and sell TSA products.
- Maintain and establish positive relationships with providers and organizations in the community.
- Follow procedures and timeliness when submitting daily in-home visits reports to Sales Coordinator.
- Report daily production as agreed with Supervisor and Manager.
- Responsible for ensuring the completeness, quality and eligibility criteria of member’s application to meet Enrollment Requirements.
- Contact or follow up on current members in order to obtain customer satisfaction.
- Responsible for effectively communicating benefits and enrollment information to potential members; especially those members with special needs due to physical and/or mental disabilities.
- Ensure all completed applications are submitted within required time frames; complete administrative paperwork to maintain smooth operations and log activities.
- Identify groups, social services agencies and any other community organization to promote products and services.
- Acts as liaison with community advocacy groups that impact our target population.
Sales Representative
MEDICAL CARD SYSTEM
01.2011 - 01.2018
- Coordinates the daily appointments properly.
- Delivers daily reports presenting the work results of the previous day.
- Makes at least four daily visits to the beneficiaries or providers’ residences interested in receiving product orientation to create orientation opportunities and/or activities.
- Submits complete enrollment forms to the Service Center base.
- Helps beneficiaries with the enrollment and selection of the customer processes and ensures they are completed.
- Verifies that all subscriptions are complete before submitting them to the supervisor and that they contain the member’s orientation authorization card.
Sales Merchandiser
MATOSANTOS COMMERCIAL
01.2005 - 01.2010
- Create and maintain eye-catching product displays and window arrangements to highlight bestsellers and promotional items.
- Monitor stock levels to ensure correct quantities are available at the right time and place, managing product rotation and preventing stockouts or overstock.
- Conduct regular store visits to ensure products are displayed correctly, in good condition, and well-organized according to company standards.
Sales Merchandiser
GOYA DE PUERTO RICO
01.2003 - 01.2005
- Developing the displays and promotions for different products.
- Using knowledge of the customer base, customer feedback and sales predictions to adjust merchandising.
- Researching the pricing, profits, marketing and other features of competitors.
- Monitoring the product levels in inventory to maintain proper levels.
Education
MBA - Business Administration, Management
Central University of Bayamón
Bayamón, PR01.2016
BBA - Journalist, Publicist
Central University of Bayamón
Bayamón, PR01.2012
Skills
- Dedicated worker
- Sales-driven leadership and client support
- Detail-oriented professional with a focus on achieving results
- Consistent perseverance
- Effective verbal and written communication
- Adaptability in diverse environments
- Flexible for on-site assignments
- Customer relationship building
- Interpersonal communication skills
Timeline
Sales Representative
Humana PR
01.2021 - 01.2025
Sales Representative
MEDICAL CARD SYSTEM
01.2011 - 01.2018
Sales Merchandiser
MATOSANTOS COMMERCIAL
01.2005 - 01.2010
Sales Merchandiser
GOYA DE PUERTO RICO
01.2003 - 01.2005
BBA - Journalist, Publicist
Central University of Bayamón
MBA - Business Administration, Management
Central University of Bayamón
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