Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nelson Castillo Nazario

Fajardo,Puerto Rico

Summary

Dynamic housekeeping professional with extensive experience at Four Seasons and Hyatt Regency Grand Reserve. Proven expertise in inventory management and customer service, ensuring exceptional guest satisfaction. Skilled in developing efficient cleaning protocols and leading teams to maintain high standards of quality assurance. Committed to delivering a pristine environment through effective problem-solving and organization.

Overview

3
3
years of professional experience
2022
2022
years of post-secondary education

Work History

Housekeeper

Four Season
Rio Grande, Puerto Rico
01.2025 - Current
  • Cleaned guest rooms to maintain Four Seasons' high standards of cleanliness.
  • Organized and restocked cleaning supplies for efficient daily operations.
  • Assisted in laundry services, ensuring fresh linens and towels for guests.
  • Provided excellent customer service by responding to guest requests promptly.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.

Housekeeper Supervisor

Hyatt Regency Grand Reserve
Rio Grande, P.R
10.2022 - 09.2024
  • Managed inventory of cleaning supplies and equipment for efficient operations.
  • Addressed guest inquiries and complaints regarding housekeeping services promptly.
  • Developed checklists for daily cleaning tasks to maintain consistency across shifts.
  • Handled customer complaints in a courteous manner while ensuring satisfaction.
  • Reviewed inventories of supplies such as linens and amenities regularly and placed orders when necessary.
  • Monitored the quality of housekeeping services provided to guests.

Education

Educado Garcia Carrillo
Canovanas , P.R.

Skills

  • Cleaning techniques
  • Inventory management
  • Laundry services
  • Customer service
  • Task organization
  • Team leadership
  • Problem solving
  • Quality assurance
  • Cleaning and organizing
  • Deep cleaning

Timeline

Housekeeper

Four Season
01.2025 - Current

Housekeeper Supervisor

Hyatt Regency Grand Reserve
10.2022 - 09.2024

Educado Garcia Carrillo
Nelson Castillo Nazario