Nelson Centeno
Florida
Summary
Dynamic customer service supervisor with a proven track record at Humana, enhancing satisfaction through effective problem-solving and decision-making. Skilled in staff development and process improvement, I fostered strong client relationships, leading to increased retention rates and positive feedback. Committed to achieving goals and delivering exceptional service experiences.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
8
8
years of professional experience
Work History
Supervisor En Humana
Servicio Al Cliente
03.2018 - 03.2022
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Supervisor
Secretaria
01.2014 - 04.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
High School Diploma -
Colegio Radians
Cayey, Puerto Rico06-2008
Skills
- Goal oriented
- Decision-making
- Complex Problem-solving
- Staff development
- Process improvement
- Staff management
- Customer service
- Training and mentoring
Timeline
Supervisor En Humana
Servicio Al Cliente
03.2018 - 03.2022
Supervisor
Secretaria
01.2014 - 04.2016
High School Diploma -
Colegio Radians
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