Nelson Hernandez
Guaynabo,Puerto Rico
Summary
Well-organized Clerk possessing proven file management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information.
Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
2061
2061
years of post-secondary education
Work History
Clerk
United States Postal Service
Carolina, PR
07.2008 - Current
- Sorted and distributed mail to ensure timely delivery.
- Operated postal equipment to process packages and letters efficiently.
- Assisted customers with inquiries and provided service information.
- Maintained accurate records of incoming and outgoing shipments.
- Collaborated with team members to improve workflow efficiency.
- Handled cash transactions for postage and services accurately.
- Trained new clerks on postal procedures and customer service standards.
- Implemented safety protocols to maintain a secure work environment.
- Assisted customers with inquiries and complaints in a professional manner.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Verified accuracy of all paperwork prior to submission for processing.
- Processed customer orders promptly and accurately.
- Supported office clerical functions using word processing and other software, email and office machines.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Maintained inventory levels of office supplies and equipment as needed.
- Created memos, letters, emails, reports, presentations as requested by management.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Entered data into computer systems accurately and efficiently.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Trained staff members to perform work activities and use computer applications.
- Monitored and directed work of lower-level clerks.
Mechanic
United States ARMY
Juana Diaz, PR
02.2001 - 12.2013
- Inspected and repaired military vehicles to ensure operational readiness.
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on engines, transmissions, and braking systems.
- Collaborated with team members to troubleshoot complex mechanical problems.
- Maintained accurate records of repairs, parts used, and maintenance schedules.
- Trained junior mechanics on safety procedures and best practices in repairs.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Assisted fellow mechanics when necessary during complex repairs.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Monitored shop equipment to maintain safe working condition.
- Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Ensured safety protocols were followed while working on vehicles.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Tested components with appropriate instruments to ensure proper operation.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Examined loose bolts and specified safety devices on vehicles and made adjustments.
- Replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.
- Completed required paperwork and delivered to customer.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Connected electrical wiring to control panels and electric motors.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Adjusted vehicle components according to specifications utilizing testing equipment such as dynamometers or chassis charts.
- Adhered to all safety protocols and guidelines to prevent accidents and injuries.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Reviewed work orders and discussed with supervisors.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Planned work procedures using charts, technical manuals and experience.
General Laborer
Burger King
Hatillo, PR
06.2005 - 08.2005
- Operated machinery for loading and unloading materials efficiently.
- Maintained cleanliness and organization of work areas and equipment.
- Assisted team members in completing daily production tasks promptly.
- Followed safety protocols to ensure a safe working environment consistently.
- Supported inventory management by organizing stock and reporting shortages.
- Collaborated with coworkers to streamline workflow and enhance productivity.
- Adapted to changing tasks while remaining focused on team goals effectively.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Ensured that all safety regulations were followed while working onsite.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.
- Participated in company training sessions to improve skills and boost process knowledge.
- Reported safety violations to supervisor to reduce risks and accidents.
- Followed instructions from supervisors regarding specific tasks that needed to be completed.
- Completed variety of physical labor tasks.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Gained independent working skills and guided and mentored less experienced team members.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Demonstrated best safety practices working at heights and lifting various objects.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
Education
Bachelor of Science - Industrial Engineering
Politechnic University
San Juan, Puerto Rico 02.2005 - 08.2025
MBA - Accounting
Interamerican University
Arecibo, Puerto Rico 08.2014 - 08.2025
Associates in Engineering - Logistics And Supply Chain Management
Politechnic University
San Juan, Puerto Rico 08.2019 - 08.2025
MBA - Human Resources Management
Interamerican University
Arecibo, Puerto Rico 08.2014 - 08.2017
MBA - Finance
Interamerican University
Arecibo, Puerto Rico 08.2014 - 05.2017
BBA - Business Administration And Management
Interamerican University
Arecubo, Puerto Rico 08.2009 - 05.2014
Asociates Degree in Business - Business Administration
Interamerican University
Arecibo, Puerto Rico 08.2009 - 05.2014
Associate of Applied Business - Accounting
Interameeican University
Arecibo, Puerto Rico 08.2009 - 05.2014
Certificate In Masaging - Masage
Millenium Beauty Academy
10.2007 - 12.2007
Certificate - Barber
Millenium Beauty Academy
08.2007 - 10.2007
Military Ocupatiinal Speciality - Hydraulic Construction Equipment Mechanic
US Army school of Engineers
06.2002 - 08.2002
Manuel Ramos Hernandez
Quebradillas, Puerto RicoSome College (No Degree) - Industrial Engineering
University of Puerto Rico
Mayaguez, Puerto RicoSkills
- Project management
- Supply chain management
- Customer service
- Data analysis
- Team collaboration
- Process improvement
- Inventory management
- Employee training
- Record preparation
- Cash management
- Mail sorting
- Handling payments
- Administrative support
- Cash handling
- File and database management
- Research
- Processing mail
- Mail processing
- Basic accounting
- Customer satisfaction
- Operations support
- Quality management
- Quality control
- Administrative tasks
- Mail handling
- Verbal and writing communication
- Schedule and calendar management
- Spreadsheet development
- Confidentiality understanding
- Office machine operation
- Reliability
- Presentation preparation
- Serve customer needs
- Flexible and adaptable
- Decision-making
- Client relations
- Analytical skills
- Service oriented
- Materials organization
Languages
Spanish
First Language
French
Beginner (A1)
A1
English
Upper Intermediate (B2)
B2
Timeline
Associates in Engineering - Logistics And Supply Chain Management
Politechnic University
08.2019 - 08.2025
MBA - Accounting
Interamerican University
08.2014 - 08.2025
MBA - Human Resources Management
Interamerican University
08.2014 - 08.2017
MBA - Finance
Interamerican University
08.2014 - 05.2017
BBA - Business Administration And Management
Interamerican University
08.2009 - 05.2014
Asociates Degree in Business - Business Administration
Interamerican University
08.2009 - 05.2014
Associate of Applied Business - Accounting
Interameeican University
08.2009 - 05.2014
Clerk
United States Postal Service
07.2008 - Current
Certificate In Masaging - Masage
Millenium Beauty Academy
10.2007 - 12.2007
Certificate - Barber
Millenium Beauty Academy
08.2007 - 10.2007
General Laborer
Burger King
06.2005 - 08.2005
Bachelor of Science - Industrial Engineering
Politechnic University
02.2005 - 08.2025
Military Ocupatiinal Speciality - Hydraulic Construction Equipment Mechanic
US Army school of Engineers
06.2002 - 08.2002
Mechanic
United States ARMY
02.2001 - 12.2013
Manuel Ramos Hernandez
Some College (No Degree) - Industrial Engineering
University of Puerto Rico