Nelson Rodríguez Vázquez
System Administrator
Bayamon
Summary
Skilled PC technician, server, and Network Administrator with twenty (20) years’ of experience designing, installing, configuring, administrating, and troubleshooting complex LANs and Phone systems. Possess expertise providing technical support at desktop computers, switches, access points, printers, and tablets. Analytical thinker, consistently resolving ongoing issues with various electronic medical record systems. Produce clear documentation and communicate effectively in both English and Spanish.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Accomplished in revamping system hardware, managing software updates and supporting the need of 400 users. Familiar with supporting Windows, Apple and other computing systems.
Overview
27
27
years of professional experience
1
1
Certification
Work History
System information analyst
Comprehensive Human Services Corp.
Bayamon
05.2021 - Current
- Recommended new technologies to achieve improved network performance while controlling and reducing the costs of IT operations
- Implement confidentiality standards related to electronic client files information to ensure appropriate safeguards against unauthorized access
- Provided First Level Support to minimize interruptions in computer systems and related equipment, solving incoming interactions from clients
- Provide desktop support and training for staff; troubleshoot user problems and provide general support to users including EHR system issues relating to functionality
- Troubleshoot, diagnose, and remedy system software problems and failures
- Interface with internal/external MIS/IT professionals & vendors to resolve problems
- Work to maintain integrity of agency computer systems, data input and report processes
- Configure and manage active directory services
- Created and managed users, computers, network printers and devices in active directory
- Set and manage security groups using group policy manager
- Installation, configuration, and maintenance of all server hardware, operating systems, monitoring systems, and server-side software in support of the business processing requirements
- Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction surveys
- Maintain accurate hardware and software inventory records
- Managed access control for one thousand employees
- Provided 24 hour, on-call emergency support for internal employees
- Ensured that all server hardware, operating systems, software, and procedures aligned with organizational standards and strategic business plan
- Explore and learn new Technology is, take Proactive approach to ensure systems Availability, Redundancy, and security
- Managed company VOIP phone system and extension listings.
PC & Network Specialist \ EHR Application Team leader
Physician Correctional
San Juan
11.2018 - 05.2021
- Install, analyze, manage, and troubleshoot structural cabling for Local Area Network, as well as Network design
- Routing, DNS, IP Sub-netting, TCP/IP protocol, Server Security
- Antivirus installations on network and standalone computers
- NAT and Firewalls Configurations Create and manage user accounts, computers, and policies on Windows Active Directory
- Windows Server installation, configuration, and upgrades
- Administer phone numbers, extension, and voicemail using Avaya, Samsung PBX or Asterisk
- Add & maintain telephone devices for VoIP telephony systems
- Perform moves, adds, deletes and other changes for VoIP phone users
- Troubleshoot issues with software, hardware and network connectivity for internal and remote personnel and visiting guests
- Configure, maintain, and troubleshoot VPN issues on Fortinet or Cisco Monitor, analyze, troubleshoot, and tune network to maintain and improve performance and security
- Network processing, centralized and distributive network connection
- Remoted to users’ desktops using RDP, TeamViewer, Dame ware Remote Control, or Skype for business to further assist any software or hardware issue the user is experiencing
- Ensure security of network via firewall monitoring and configuration, maintenance of anti-virus and security software, maintenance of security patches on servers and workstations, review of all monitoring software Install and support Microsoft Office 365 products on site or remote
- Assembled and configured computers, monitors, and peripherals, such as printers, scanners, and related hardware for over 400 users Installed, configured, and upgraded operating systems and software; modify specific application configurations based upon functional area
- Repaired, replaced, exchanged and upgraded personal computer, laptops, printer and all other associated peripheral components, such as computer processors, motherboards, hard drives, interfaces, power supplies, etc
- Assisted staff in the end-to-end process for destination moves and hardware/software upgrades
- Configured client laptop/desktops according to corporate security standards
- Responded to requests for technical assistance in person, via phone, and remotely for the following technologies: Windows based end points (Laptops & Desktops), Tablets & Smartphones (IOS & Android), and Microsoft Office
- Coordinate with customer care representatives, end user client and other in-house support personnel to evaluate, analyze, scope IT trouble tickets
- Create test scenarios to duplicate problems on trouble tickets and perform analysis to determine root cause
- Supported users in securely uploading, sharing, and storing project files and folders to clients through Share file
- Assisted users in understanding and adhering to enterprise IT standards, policies, and procedures
- Troubleshoot desktop calls which include data recovery, file/folder transfers, as well as ghosting & cloning images
- Assisted the Information System Manager in supervision, training, and mentorship of new employees at the Service Desk.
PC & Networks Specialist
Correctional Health Services Corp
Guaynabo
03.2004 - 10.2018
- Install, analyze, manage, and troubleshoot structural cabling for Local Area Network, as well as Network design
- Routing, DNS, IP Sub-netting, TCP/IP protocol, Server Security
- Antivirus installations on network and standalone computers
- NAT and Firewalls Configurations Create and manage user accounts, computers, and policies on Windows Active Directory
- Windows Server installation, configuration, and upgrades
- Administer phone numbers, extension, and voicemail using Avaya, Samsung PBX or Asterisk
- Add & maintain telephone devices for VoIP telephony systems
- Perform moves, adds, deletes and other changes for VoIP phone users
- Troubleshoot issues with software, hardware and network connectivity for internal and remote personnel and visiting guests
- Configure, maintain, and troubleshoot VPN issues on Fortinet or Cisco Monitor, analyze, troubleshoot, and tune network to maintain and improve performance and security
- Network processing, centralized and distributive network connection
- Remoted to users’ desktops using RDP, TeamViewer, Dame ware Remote Control, or Skype for business to further assist any software or hardware issue the user is experiencing
- Ensure security of network via firewall monitoring and configuration, maintenance of anti-virus and security software, maintenance of security patches on servers and workstations, review of all monitoring software Install and support Microsoft Office 365 products on site or remote
- Assembled and configured computers, monitors, and peripherals, such as printers, scanners, and related hardware for over 400 users Installed, configured, and upgraded operating systems and software; modify specific application configurations based upon functional area
- Repaired, replaced, exchanged and upgraded personal computer, laptops, printer and all other associated peripheral components, such as computer processors, motherboards, hard drives, interfaces, power supplies, etc
- Assisted staff in the end-to-end process for destination moves and hardware/software upgrades
- Configured client laptop/desktops according to corporate security standards
- Responded to requests for technical assistance in person, via phone, and remotely for the following technologies: Windows based end points (Laptops & Desktops), Tablets & Smartphones (IOS & Android), and Microsoft Office
- Coordinate with customer care representatives, end user client and other in-house support personnel to evaluate, analyze, scope IT trouble tickets
- Create test scenarios to duplicate problems on trouble tickets and perform analysis to determine root cause
- Supported users in securely uploading, sharing, and storing project files and folders to clients through Share file
- Assisted users in understanding and adhering to enterprise IT standards, policies, and procedures
- Troubleshoot desktop calls which include data recovery, file/folder transfers, as well as ghosting & cloning images
- Assisted the Information System Manager in supervision, training, and mentorship of new employees at the Service Desk.
IT Technician
Independent Computer Technician
San Juan
02.1997 - 01.2004
- Install Lan cable drops
- Outlook Configuration
- Repair, troubleshoot and diagnose computer systems and network equipment
- Provide help desk support for end users
- TCP and IP configurations
- Configure and setup new laptops/workstations on site or remote
- Upgrade software and hardware on laptops/workstations on site or remote
- Troubleshoot issues with software, hardware, and network connectivity for internal or remote personnel and visiting guests
- Install and configure Access Point, Router, and switch
- Install, repair and configure telephones and tablets
- Service of Data recovery on hard disks
Education
GED -
Interamerican University
Rio Pierdas, PR05.2011
BBA - Business Administration in Information Systems
Interamerican University of Puerto Rico
Bayamon, PR05.2000
Skills
- Windows XP/Vista/Windows 7, 8, 81, 10, Windows Server 2000 – 2019, Linux, Apple OS Microsoft Office: Word, Excel, Power Point, Outlook, Visio, Project, Publisher, and Office 365 with Team’s enterprise
- PACS Radiology, MD Timeline, Affinity, Kronos, Peoplesoft, Quantim, Pharm Pro, Dexis and Dentrix Dental, Clinical Workstation, Correctek, Sage 50, Sage100, Guardian, Azure Admin, Office 365 Admin, PDQ Deploy and Inventory
- Dell, Lenovo, HP, Mac, and Power Edge server
- Wireless routers, T1 / DSL, Ethernet / LAN, Cisco VPN, Samsung PBX, Windows 2000 Server, MS Exchange Server, Terminal Server, Video Surveillance Server, Fortinet, Solar wind, Cactus, Wireshark, Cisco IOS, Mikrotik and DameWare
- Report Preparation
- System Analysis
- Workflow Analysis
- Regulatory Compliance
- Audit Support
- Documentation and Reporting
- Presentation Development and Delivery
- Analytical Thinking
- Intrusion Detection
- Continuous Improvement
- Team Collaboration and Leadership
- Relaying Complex Information
- Verbal and Written Communication
- Multiple Priorities Management
- Cost Control Programs
- Incident Reporting
- Data Research and Validation
- Policy Improvements
- Security Solutions
- Corrective Action Planning
Languages
Spanish
First Language
English
Advanced
C1
Certification
· Microsoft Technology Associate: Networking Fundamentals October 2011
· Upgrade CNSA to CNSA v3 April 2011
· Certified Network Defense Professional Ethical Hacker February 2011
· Certified Cybercrime Forensic Investigator March 2011
· Linux Essentials July 2010
· Fundamentals of Windows server 2008 Administrator June 2009
· MCP in Microsoft Vista June 2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
System information analyst
Comprehensive Human Services Corp.
05.2021 - Current
PC & Network Specialist \ EHR Application Team leader
Physician Correctional
11.2018 - 05.2021
PC & Networks Specialist
Correctional Health Services Corp
03.2004 - 10.2018
IT Technician
Independent Computer Technician
02.1997 - 01.2004
GED -
Interamerican University
BBA - Business Administration in Information Systems
Interamerican University of Puerto Rico
· Microsoft Technology Associate: Networking Fundamentals October 2011
· Upgrade CNSA to CNSA v3 April 2011
· Certified Network Defense Professional Ethical Hacker February 2011
· Certified Cybercrime Forensic Investigator March 2011
· Linux Essentials July 2010
· Fundamentals of Windows server 2008 Administrator June 2009
· MCP in Microsoft Vista June 2009
Similar Profiles
Lauren A. SmithLauren A. Smith
Virtual Assistant/Student Mentor (Part-Time) at A Human Touch-Comprehensive Services For StudentsVirtual Assistant/Student Mentor (Part-Time) at A Human Touch-Comprehensive Services For Students
Cory HainesCory Haines
Adult Protective Services Supervisor at Liberty Healthcare Corp/PA Department of Human ServicesAdult Protective Services Supervisor at Liberty Healthcare Corp/PA Department of Human Services
SK HAIDAR ALISK HAIDAR ALI
Sales Consultant at IKYA HUMAN CAPITAL SOLUTIONS (a Division of Quess Corp Ltd.Sales Consultant at IKYA HUMAN CAPITAL SOLUTIONS (a Division of Quess Corp Ltd.