Nereida Vazquez
Guayama
Summary
Dynamic retail professional with extensive experience at Dollar General, excelling in store operations and customer service management. Proven track record in training and mentoring staff, enhancing team productivity, and achieving sales targets through effective delegation and upselling techniques. Committed to maintaining high standards of store presentation and operational efficiency.
Overview
8
8
years of professional experience
Work History
Key Carrier
Gate
10.2024 - 06.2025
- Assisted in inventory management and stock replenishment processes to ensure product availability.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Supported daily operations by maintaining store organization and cleanliness standards.
- Collaborated with team members to implement promotional displays, enhancing product visibility.
- Monitored sales floor activities to optimize customer engagement and shopping experience.
- Executed cash handling procedures accurately during transactions to maintain financial integrity.
- Contributed to loss prevention efforts by identifying potential security risks within the store environment.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
Key Carrier
Dollar General
01.2023 - 10.2024
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Collaborated with management to implement new initiatives aimed at improving overall store performance.
- Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
- Fostered strong relationships with vendors, negotiating favorable terms that positively impacted the bottom line.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Streamlined opening and closing procedures as integral member of store staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Assistant Manager
Dollar General
06.2017 - 11.2018
- Assisted in inventory management and stock replenishment processes to ensure product availability.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Supported daily operations by maintaining store organization and cleanliness standards.
- Collaborated with team members to implement promotional displays, enhancing product visibility.
- Monitored sales floor activities to optimize customer engagement and shopping experience.
- Executed cash handling procedures accurately during transactions to maintain financial integrity.
- Contributed to loss prevention efforts by identifying potential security risks within the store environment.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
Bonus Manager
Circle K
04.2017 - 10.2022
- Trained new employees on store policies, procedures, and operational best practices.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Safeguarded company assets by ensuring proper maintenance and handling of store equipment, reducing repair costs and downtime.
- Played an integral role in coordinating promotional events, driving foot traffic into the store and increasing brand awareness within the community.
- Enhanced store security by conducting regular audits and maintaining strict key control procedures.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained newly hired sales team in upselling techniques.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
GED - Business Retail
Evander Childs H.S.
Bronx New York06.1993
Skills
- Store operations
- Employee scheduling
- Delegation
- Customer service
- Cash handling
- Customer service management
- Training and mentoring
- Staff training and development
- Cash handling accuracy
- Multitasking and prioritizing
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
American Asl
Beginner (A1)
Timeline
Key Carrier
Gate
10.2024 - 06.2025
Key Carrier
Dollar General
01.2023 - 10.2024
Assistant Manager
Dollar General
06.2017 - 11.2018
Bonus Manager
Circle K
04.2017 - 10.2022
GED - Business Retail
Evander Childs H.S.