NEREIDA I. RODRIGUEZ
San Juan
Summary
Doctor of Pharmacy and Rho Chi Honor Society member specializing in pharmacy quality assurance, audit management, and regulatory compliance. Expertise includes PBM and payer audits, Joint Commission reaccreditation, and SOP development. Clinical training encompasses specialty pharmacy, HIV care, ambulatory care, inpatient medicine, antimicrobial stewardship, and patient-centered care.
Overview
2
2
Languages
1
1
Certification
20
20
years of professional experience
Work History
Pharmacy Intern
Walgreens
Trujillo Alto / San Juan, PR
01.2024 - Current
- Conduct Medication Therapy Management (MTM) sessions to support medication adherence and optimize therapy outcomes.
- Counsel patients on medication use, side effects, adherence, OTC product selection, and lifestyle measures for common disease states.
- Administer vaccinations following screening, safety, storage, and handling protocols.
- Conduct reassessment calls for immunologic and HIV therapies, assessing adherence, adverse effects, outcomes, and barriers to treatment.
- Document clinical follow-up and communicate therapy-related findings to pharmacists to support clinical decision-making.
- Provide patient education on adherence expectations, missed-dose management, monitoring parameters, and when to seek care.
- Coordinate refills, insurance navigation, prior authorizations, and shipment scheduling to support continuity of complex therapies.
- Perform prescription order entry, filling, labeling, counting, cycle counts, stock rotation, and other inventory-control activities.
Advanced Pharmacy Practice Experience (APPE) — Inpatient General Medicine
Doctor Center Hospital
Bayamón, PR
12.2025 - 01.2026
- Reviewed inpatient medication profiles, laboratory data, and clinical progress notes to support acute-care pharmacotherapy decisions.
- Identified medication-related problems involving dosing adjustments, renal/hepatic considerations, duplications, and safety concerns.
- Participated in antimicrobial stewardship review, evaluating spectrum appropriateness, duration of therapy, and de-escalation opportunities.
- Presented a patient case on extravasation management, including contributing factors, medication risk profile, and prevention strategies.
- Delivered a safety-focused presentation on pediatric medication administration and dispensing practices, emphasizing error prevention and high-alert medication precautions.
- Performed medication reconciliation for patients admitted through the emergency department and identified discrepancies to support safe transitions of care.
- Participated in interdisciplinary nursing-pharmacy meetings focused on improving extravasation-management and medication-safety processes.
Advanced Pharmacy Practice Experience (APPE) — Ambulatory Care
Walgreens
San Juan, PR
09.2025 - 11.2025
- Reviewed medication histories through patient interview and chart assessment to support outpatient therapy management and continuity of care.
- Counseled patients on medication use, safety, adherence, and lifestyle considerations, including new-to-therapy guidance for diabetes, hypertension, and dyslipidemia.
- Provided immunization screening and vaccine preparation/administration coordination while ensuring eligibility and documentation compliance.
- Performed prescription intake, order entry, filling, labeling, and final-verification support under pharmacist supervision.
- Conducted patient outreach for term coordination, adherence follow-up, and chronic condition education.
- Contacted prescribers for refill authorizations, clarifications, and new prescriptions to avoid therapy interruption.
Advanced Pharmacy Practice Experience (APPE) — Elective: HIV
AHF Pharmacy
San Juan, PR
08.2025 - 09.2025
- Supported pharmaceutical care for people living with HIV from treatment initiation through long-term maintenance.
- Dispensed PrEP/PEP to high-risk populations as part of risk-reduction strategies.
- Conducted a PBM audit of 100+ prescriptions by organizing records, reconciling documentation, identifying discrepancies, and preparing requested records for the auditor.
- Processed and filled prescriptions and coordinated patient outreach for refill management and adherence follow-up.
- Reviewed vaccine histories and clinical eligibility and coordinated with nursing staff for administration.
Advanced Pharmacy Practice Experience (APPE) — Institutional
Hospital del Maestro
Hato Rey, PR
07.2025 - 08.2025
- Supported inpatient pharmacy workflow, including medication-order review, dispensing, and clinical decision support.
- Conducted anticoagulation chart reviews to evaluate INR trends and therapy goals and created pharmacist quick-reference tools for interactions, contraindications, and monitoring.
- Performed retrospective antimicrobial-regimen evaluations to assess stewardship-policy compliance, therapeutic appropriateness, and de-escalation opportunities.
- Contributed to hospital-closure operations by consolidating final inventory, accounting for controlled substances, and supporting DEA-compliant transfer procedures.
Advanced Pharmacy Practice Experience (APPE) — Community
First Pharmacy
San Juan, PR
05.2025 - 07.2025
- Delivered patient care including prescription intake, processing, filling, labeling, and final-verification support under supervision.
- Provided counseling on new and refill prescriptions, including indications, dosing, adverse effects, adherence, and patient-specific considerations.
- Assisted with OTC selection, therapeutic alternatives, and self-care recommendations based on symptoms and patient history.
- Resolved insurance claim issues and third-party rejections and collaborated on prior-authorization workflows to support timely therapy access.
- Performed inventory and purchasing-receipt processing, including order check-in, stock rotation, returns, and controlled-medication documentation.
Advanced Pharmacy Practice Experience (APPE) — Elective: Specialty Pharmacy
Walgreens Specialty Pharmacy
San Juan, PR
04.2025 - 05.2025
- Conducted initial pharmacist assessments for patients prescribed long-acting contraceptive devices, including counseling, medication reconciliation, allergy/condition screening, and coordination with medical offices.
- Performed patient refill-coordination calls to assess adherence, reinforce administration technique, and schedule timely specialty-medication delivery.
- Performed 6-month assessments for chronic inflammatory and other conditions, evaluating clinical response and effectiveness of biologic therapies.
- Reported adverse drug reactions to manufacturers in accordance with pharmacovigilance agreements and gained familiarity with REMS programs.
- Delivered clinical presentations on Xolair and on myasthenia gravis and IMAAVY (nipocalimab).
Introductory Pharmacy Practice Experience (IPPE) — Institutional Pharmacy
Bayamón Medical Center
Bayamón, PR
07.2023 - 08.2023
- Updated the Hazardous Drugs list to reflect protocol changes and support compliance and safety.
- Verified medical orders using Meditech software.
- Audited patient records to evaluate antibiotic use and antimicrobial-stewardship practices.
- Interviewed hospitalized patients to obtain medication histories.
- Reviewed warfarin patient records and evaluated INR trends.
- Developed patient education on fentanyl transdermal patches and reviewed SOPs for recommended updates.
Introductory Pharmacy Practice Experience (IPPE) — Community
Farmacia Rey
Rio Piedras, PR
06.2023 - 07.2023
- Interpreted and processed medication orders under pharmacist supervision.
- Discussed OTC medication and equipment options based on patient symptoms.
- Addressed patient inquiries regarding refills, insurance issues, and prescription status.
- Communicated compassionately with patients while maintaining confidentiality of medical information.
Quality Assurance & Audit Supervisor
Special Care Pharmacy Services LLC
San Juan, PR
09.2014 - 06.2022
- Managed external audit appeals, contributing to more than $489,000 in recovered or protected revenue.
- Led PBM and medical insurance prescription audits and coordinated responses to external audit findings.
- Supported successful Joint Commission reaccreditations in 2019 and 2022 through audit preparation, documentation review, and corrective follow-up.
- Conducted internal quality audits, identified deviations and process gaps, and recommended corrective actions to improve compliance and operational performance.
- Compiled and analyzed quarterly incidents, complaints, and grievances to identify trends, recurring risks, and process deficiencies; performed root cause analyses when warranted and developed targeted corrective actions and staff re-education initiatives to prevent recurrence.
- Prepared quarterly quality reports summarizing incidents, complaints, grievances, trends, root causes, corrective actions, and recommendations for process improvement.
- Developed and updated SOPs, training materials, and quality documentation in accordance with regulatory requirements and organizational standards.
- Trained and re-educated pharmacy personnel based on audit findings, incident trends, regulatory requirements, and identified performance gaps.
- Supervised pharmacy technicians and support staff, coordinated daily assignments, and coached team members to meet departmental quality and performance goals.
- Supported annual pharmaceutical-manufacturer pharmacovigilance audits by maintaining audit-ready patient records and demonstrating timely documentation, follow-up, and reporting of adverse events and other safety information within manufacturer-specific contractual timelines.
- Promoted through progressively responsible roles, including Oncology Case Manager, Quality Assurance Team Leader, and Quality Assurance & Audit Specialist.
Pharmacy Technician
Farmacia Cristina
Bayamón, PR
06.2014 - 08.2014
- Processed and dispensed an average of 50 prescriptions per day under pharmacist supervision.
- Maintained medication storage procedures and controlled-substance registries and records in accordance with Puerto Rico pharmacy requirements.
- Reviewed customer and insurance information, communicated with prescribers regarding prescription clarifications, and supported accurate prescription processing.
Customer Service Supervisor
Puerto Rico Pathology Laboratory
San Juan, PR
11.2010 - 11.2012
- Supervised customer service staff and resolved patient concerns and complaints using conflict-resolution and service-recovery techniques.
- Prepared monthly reports summarizing pathology results, complaints, grievances, incidents, and cancer-diagnosis statistics.
- Verified data accuracy through regular audits and corrected data-entry errors to support accurate pathology reporting.
Education
Doctor of Pharmacy (PharmD) -
Lake Erie College of Osteopathic Medicine School of Pharmacy
Erie, PA06-2026
Bachelor of Science - Biomedical Science
Inter American University of Puerto Rico
San Juan, PR06-2014
Associate of Science - Pharmacy Technician
National University College
Bayamón, PR05-2003
Skills
- Medication Therapy Management
- Quality Assurance Auditing
- Medication Safety
- Patient Counseling
- Interprofessional Collaboration
- Pharmacovigilance
- Specialty Pharmacy
- Regulatory Compliance
- Clinical Documentation
- Drug Information Research
- Continuous Improvement
Affiliations
- Rho Chi Honor Society — Gamma Tau Chapter, Member (2025–Present)
- National Hispanic Pharmacists Association (NHPA), LECOM, Student Member (2024–Present)
- American Pharmacists Association (APhA), Student Member (2023–Present)
Certification
- Puerto Rico Pharmacist Licensure — NAPLEX passed; Board issuance pending.
- Florida Pharmacist Licensure — Preparing to pursue licensure.
- APhA Pharmacy-Based Immunization Delivery.
- Basic Life Support (BLS), American Red Cross — May 2025–May 2027.
- Administering Emergency Oxygen, American Red Cross — May 2025–May 2027.
PROFESSIONAL MEMBERSHIPS & LANGUAGES
Spanish — Native proficiency
English — Professional working proficiency
Timeline
Advanced Pharmacy Practice Experience (APPE) — Inpatient General Medicine
Doctor Center Hospital
12.2025 - 01.2026
Advanced Pharmacy Practice Experience (APPE) — Ambulatory Care
Walgreens
09.2025 - 11.2025
Advanced Pharmacy Practice Experience (APPE) — Elective: HIV
AHF Pharmacy
08.2025 - 09.2025
Advanced Pharmacy Practice Experience (APPE) — Institutional
Hospital del Maestro
07.2025 - 08.2025
Advanced Pharmacy Practice Experience (APPE) — Community
First Pharmacy
05.2025 - 07.2025
Advanced Pharmacy Practice Experience (APPE) — Elective: Specialty Pharmacy
Walgreens Specialty Pharmacy
04.2025 - 05.2025
Pharmacy Intern
Walgreens
01.2024 - Current
Introductory Pharmacy Practice Experience (IPPE) — Institutional Pharmacy
Bayamón Medical Center
07.2023 - 08.2023
Introductory Pharmacy Practice Experience (IPPE) — Community
Farmacia Rey
06.2023 - 07.2023
Quality Assurance & Audit Supervisor
Special Care Pharmacy Services LLC
09.2014 - 06.2022
Pharmacy Technician
Farmacia Cristina
06.2014 - 08.2014
Customer Service Supervisor
Puerto Rico Pathology Laboratory
11.2010 - 11.2012
Doctor of Pharmacy (PharmD) -
Lake Erie College of Osteopathic Medicine School of Pharmacy
Bachelor of Science - Biomedical Science
Inter American University of Puerto Rico
Associate of Science - Pharmacy Technician
National University College