Nerida M. Nuesi Pérez
San Germán
Summary
Dynamic professional with a robust background in recruitment and database management at Caduceus Healthcare. Excelled in bilingual communication and PCRecruiter, enhancing hiring processes and efficiently managing over 300 resumes. Proven ability to adapt, lead, and innovate under pressure, significantly contributing to team success and operational excellence.
Overview
7
7
years of professional experience
Work History
Customer Account Representative
ShipToPR
03.2022 - Current
- Serve as the primary point of contact for a portfolio of customer accounts, ensuring all inquiries and concerns are addressed promptly and professionally.
- Assist clients with account management, including updates, billing inquiries, service modifications, and issue resolution.
- Maintain accurate and detailed records of customer interactions and account activity using CRM tools
- Consistently demonstrate the ability to manage multiple tasks effectively in a fast-paced, deadline-driven environment.
Director of Recruiting
Caduceus Healthcare
01.2024 - 06.2024
- Established metrics to measure the success of recruitment efforts and provided reports on performance trends.
- Coordinated interviews between hiring managers and potential candidates to assess fit within the organization.
- Analyzed applicant data to inform decisions about which candidates should be selected for further consideration or offered employment.
- Successfully managed a team of recruiters and hiring managers to meet aggressive recruiting goals.
- Designed and maintained an effective recruitment tracking system to monitor progress and ensure compliance with regulations.
- Identified staff vacancies and recruited, interviewed, and selected applicants.
Database Manager
Caduceus Healthcare
09.2023 - 12.2023
- Downloaded around 300 resumes daily from multiple job sites: Indeed, Monster, Career Builder, HospitalRecruiting, ZipRecruiter, National Association of Social Workers (NASW) and LinkedIn.
- Managed multiple applicants from job sites to backup the recruiting department.
- Managed data entry of all new and existing candidates information into PCR system.
Recruiter/ Database Specialist
Caduceus Healthcare
05.2022 - 09.2023
- Interviewed, pre-qualified, negotiated offers and closed hires
- Assisted with formatting resumes and creating statements of work for different positions
- Recruited for multiple agencies during the Covid-19 pandemic: Centers for Disease Control and Prevention (CDC), Small Business Administration (SBA), and the Department of Veteran Affairs (VA)
- Positions recruited: Public Health Advisors, Medical Personnel, and Social Workers.
Recruiter
Caduceus Healthcare
04.2020 - 05.2021
- Interviewed, pre-qualified, negotiated offers and closed hires
- Assisted with formatting resumes and creating statements of work for different positions
- Recruited for multiple agencies during the Covid-19 pandemic: Centers for Disease Control and Prevention (CDC), Small Business Administration (SBA), and the Department of Veteran Affairs (VA)
- Positions recruited: Public Health Advisors, Medical Personnel, and Social Workers.
Front Desk Customer Service
Planet Fitness
08.2018 - 03.2020
- Conducted tours of facility for visitors, answering questions and promoting memberships
- Collected payments, renewed memberships, and resolved billing issues
- Ensured areas were appropriately clean and sanitized.
Sales Associate
Skechers
05.2018 - 07.2019
- Assisted shoppers with product selection, sizing, and fit, ensuring a personalized and positive in-store experience.
- Processed transactions accurately using point-of-sale (POS) systems, including cash, credit, exchanges, and returns.
- Contributed to daily sales goals by actively promoting current offers and upselling complementary items.
- Maintained clean, organized, and visually appealing displays in alignment with brand merchandising standards.
- Handled inventory tasks, including restocking shelves, conducting stock checks, and participating in regular inventory counts.
- Resolved customer issues professionally and promptly, supporting a high standard of customer satisfaction and brand loyalty.
Education
Bachelor of Arts (B.A.) - Industrial-Organizational Psychology
University of Puerto Rico
Arecibo05.2016
Associate in Arts (A.A.) - Social Science
University of Puerto Rico
Utuado05.2013
Skills
- Bilingual: English & Spanish
- Microsoft Office (Word, Excel, PowerPoint)
- PCRecruiter Customer Support
- Keyboard Proficiency & Multitasking
- Strong Organization & Time Management
- Attention to Detail
- Team Collaboration
- Adaptable to New Trends & Technologies
- Works Well Under Pressure
References
References available upon request
Timeline
Director of Recruiting
Caduceus Healthcare
01.2024 - 06.2024
Database Manager
Caduceus Healthcare
09.2023 - 12.2023
Recruiter/ Database Specialist
Caduceus Healthcare
05.2022 - 09.2023
Customer Account Representative
ShipToPR
03.2022 - Current
Recruiter
Caduceus Healthcare
04.2020 - 05.2021
Front Desk Customer Service
Planet Fitness
08.2018 - 03.2020
Sales Associate
Skechers
05.2018 - 07.2019
Bachelor of Arts (B.A.) - Industrial-Organizational Psychology
University of Puerto Rico
Associate in Arts (A.A.) - Social Science
University of Puerto Rico
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