NEYSHA BRUNO LAUREANO
DORADO
Summary
With 5 years of experience in office operations, I specialize in keeping things running smoothly and efficiently behind the scenes. Whether it's managing schedules, coordinating supplies, or supporting leadership, I focus on creating an environment that allows teams to thrive. I'm skilled at balancing multiple tasks at once, solving problems swiftly, and ensuring that everything is organized and on track. Known for my attention to detail and positive approach, I strive to foster a productive and collaborative atmosphere. I also have a strong background in customer service, adept at handling inquiries, resolving concerns, and ensuring client satisfaction with a friendly, solution-oriented attitude.
Overview
10
10
years of professional experience
Work History
Office Manager
Online Services LLC
02.2020 - 01.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Optimized office space utilization, leading to more efficient and productive work environment.
Host
Denny's
03.2018 - 02.2019
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seatings.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Sales Floor Associate
CREDO CLOTHING
05.2016 - 12.2016
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
Receptionist
DR. NESTOR A PEREZ CLAUDIO
05.2015 - 05.2016
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give patients a positive first impression.
- Routed incoming mail and messages to relevant personnel without delay.
- Provided clerical support to four company employees by copying, faxing and filing documents.
- Answered telephone calls to field inquiries from patients and various other callers seeking information.
- Entered daily data in computer systems and documented office activities.
- Offered appointment information updates and rescheduling to patients.
Education
High School Diploma -
Colegio De La Vega
Vega Alta, Puerto Rico05-2012
Skills
- Customer service
- Creative problem solving
- Data entry
- MS Office proficiency
- Office management
- Organizational skills
- Good listening skills
- Quick learner
- Communication skills
Timeline
Office Manager
Online Services LLC
02.2020 - 01.2025
Host
Denny's
03.2018 - 02.2019
Sales Floor Associate
CREDO CLOTHING
05.2016 - 12.2016
Receptionist
DR. NESTOR A PEREZ CLAUDIO
05.2015 - 05.2016
High School Diploma -
Colegio De La Vega
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