Neysha Figueroa Mulero
San Juan
Summary
Proven Dispatcher Coordinator at Puerto Rico Medical Transport, adept in stress tolerance and dispatch software, enhanced operational efficiency and customer satisfaction through strategic route planning and exceptional service. Demonstrated reliability and conflict resolution skills, contributing to a seamless, efficient workflow and positive customer relations.
Overview
6
6
years of professional experience
Work History
Dispatcher Coordinator
Puerto Rico Medical Transport
04.2022 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with other departments to streamline processes and improve overall operational efficiency.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Smoothie Maker
Island Ice Smoothies
04.2018 - 02.2021
- Prepared and served juices and blended drinks.
- Collaborated with team members to optimize productivity during peak hours.
- Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
- Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
- Managed cash register transactions accurately while handling customer payments securely and efficiently.
- Assisted in inventory management, ensuring adequate stock levels of ingredients and supplies.
- Implemented creative marketing strategies to attract new customers, such as offering samples or creating eye-catching displays.
Education
Bachelor of Arts - Theater Arts
Universidad Del Sagrado Corazon
San Juan, Puerto Rico06.2021
Skills
Stress Tolerance
Customer Service
Patience and Empathy
Reliability and punctuality
Active Listening and Learning
Microsoft Office
Dispatch Software Familiarity
Route Planning
Incident Reporting
Prioritizing calls
Customer Relations
Customer Assistance
Work Ethic and Integrity
Conflict Resolution
Languages
English
Proficient
C2
Spanish
Proficient
C2
Timeline
Dispatcher Coordinator
Puerto Rico Medical Transport
04.2022 - Current
Smoothie Maker
Island Ice Smoothies
04.2018 - 02.2021
Bachelor of Arts - Theater Arts
Universidad Del Sagrado Corazon
Similar Profiles
Natividad CintronNatividad Cintron
Volunteer at Medical Center Of Puerto RicoVolunteer at Medical Center Of Puerto Rico
Nicole RestoNicole Resto
Administrative Assistant at Puerto Rico Infrastructure Financing Authority Government of Puerto RicoAdministrative Assistant at Puerto Rico Infrastructure Financing Authority Government of Puerto Rico
Pablo Martínez GonzálezPablo Martínez González
AgroEnergía Internship at Puerto Rico Government and University Puerto RicoAgroEnergía Internship at Puerto Rico Government and University Puerto Rico
ANGY NIKYOLI GONZALEZ ALCANTARAANGY NIKYOLI GONZALEZ ALCANTARA
Sales Representative at Grupo BacháSales Representative at Grupo Bachá