Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Ángel A. Concepción García

Guaynabo

Summary

Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency.

Overview

22
22
years of professional experience

Work History

ADMINISTRATIVE MANAGER

PR Medical Supply
09.2022 - 12.2023
  • Planned layout of warehouse to achieve optimum space for product
  • Guided loading and unloading of goods, maintaining safety standards at all times
  • Coordinated warehouse activities, records control, and purchasing
  • Inspected physical condition of warehouse, vehicle fleets, and equipment and ordered testing, maintenance, repairs, and replacements
  • Maintained accurate records of all incoming shipments including quantity received, date received
  • Analyzed inventory to identify excess, slow-moving and obsolete inventory.

BOOST MOBILE DEALER SALES AREA MANAGER

Fivestar Enterprise
04.2015 - 10.2023
  • Evaluated employee performance regularly through one-on-one meetings and quarterly reviews
  • Oversaw daily operations including scheduling, cash handling, merchandising, inventory management, loss prevention
  • Managed a team of 80 employees and 10 team leaders, providing guidance and mentorship to ensure job satisfaction and productivity
  • Maintained accurate records of inventory levels and stock ordering processes
  • Recruited and recommended qualified employees for team's staff positions
  • Resolved customer complaints regarding sales and service.

CORPORATE ACCOUNT EXECUTIVE

Claro PR
05.2014 - 04.2015
  • Created customer presentations, proposals, and contracts for new and existing corporate accounts
  • Identified opportunities for upselling services to existing clients
  • Attended networking events to build relationships with industry leaders in the corporate space
  • Utilized CRM software to track customer interactions, pipeline activity, and sales performance metrics
  • Conducted competitor analysis to stay ahead of the competition in the corporate sector.

BUSINESS ACCOUNT MANAGER

AT&T Mobility
06.2004 - 01.2014
  • Developed strong organizational and time management skills to prioritize multiple tasks in a fast-paced environment
  • Employed effective negotiation tactics to close deals while maintaining positive customer relations
  • Built and strengthened client relationships rooted in value-creation through exceptional execution
  • Represented company at trade shows and association meetings to promote product
  • Cultivated relationships with customers through proactive outreach and follow up calls, resulting in repeat business growth
  • Demonstrated excellent communication abilities, both verbal and written, to effectively collaborate with clients, colleagues and team members.

RETAIL SALES CONSULTANT

Cingular Wireless
10.2001 - 06.2004
  • Ensured the highest level of customer service was provided at all times
  • Conducted sales transactions accurately while operating cash registers and point-of-sale systems
  • Processed returns and exchanges according to company policy while maintaining a positive attitude towards the customer
  • Performed daily opening and closing procedures including counting cash drawers
  • Mastered point-of-sale systems, including cash register operations and credit card processing.

Education

B.B.A. IN MANAGEMENT -

Universidad del Sagrado Corazon
San Juan, PR
05.2008

Skills

  • Implementation of Sales Strategies
  • Supervise Sales Team
  • Training to Sales Staff to Improve Knowledge
  • Conduct Sales Meetings for Managers and Sales Reps
  • Report Weekly Sales to Upper Management
  • Ensure Sales Comply with Company Requirements
  • Work with customers directly for satisfaction effectiveness

Accomplishments

    Two Time Cingular Summit Winner for Sales Excellence.

Languages

Spanish
Fluent
English
Fluent

References

References available upon request

Timeline

ADMINISTRATIVE MANAGER

PR Medical Supply
09.2022 - 12.2023

BOOST MOBILE DEALER SALES AREA MANAGER

Fivestar Enterprise
04.2015 - 10.2023

CORPORATE ACCOUNT EXECUTIVE

Claro PR
05.2014 - 04.2015

BUSINESS ACCOUNT MANAGER

AT&T Mobility
06.2004 - 01.2014

RETAIL SALES CONSULTANT

Cingular Wireless
10.2001 - 06.2004

B.B.A. IN MANAGEMENT -

Universidad del Sagrado Corazon

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Ángel A. Concepción García