Nicole Acevedo Rodriguez
San Juan
Summary
I love the world of fashion, it is my passion. Being kind, a courteous person, is part of my essence.
Overview
13
13
years of professional experience
Work History
Host/Server
Costa Maya
San Juan
12.2023 - 05.2024
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Processed payments from customers using a POS system.
- Inspected dining areas for any damages or defects.
- Checked identification for guests who appeared under age 21.
- Balanced cash drawers at the end of each shift.
- Contributed to team efforts by accomplishing related tasks as needed.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Forensic Technician
LVHN
Allentown
09.2011 - 02.2023
- Performed laboratory analysis on evidence samples to detect and identify trace evidence such as fibers, hair, glass, and paint.
- Collected, preserved and packaged physical evidence from crime scenes for further forensic examination.
- Conducted chemical tests to determine the presence of drugs or other substances at a crime scene.
Sales Assistant
Windsor
Allentown
09.2019 - 01.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
High School Diploma -
San Juan Ed School
06-2007
Skills
- Dining area maintenance
- Food handling
- Menu design
- Special dietary requirements
- Check payment processing
- Food station setup
- Cash handling
- Quality control
- Food inspection
- Dining crew workflow optimization
- Hospitality and accommodation
- Relationship management
- Professional attitude
- Buffet setup and takedown
- POS system operations
- Price memorization
- Allergy awareness
- High volume dining
- Salad preparation
- Utensil sanitizing
- Conflict resolution
- Front-of-house display creation
- Point of sale systems
- POS system operation
- Tableside service
- Trend analysis
- Clothing organization
- Clothes folding
- Promotions coordination
- Multitasking and time management
Languages
Spanish, English
First Language
Timeline
Host/Server
Costa Maya
12.2023 - 05.2024
Sales Assistant
Windsor
09.2019 - 01.2023
Forensic Technician
LVHN
09.2011 - 02.2023
High School Diploma -
San Juan Ed School