Nicole Maldonado Rosario
Naguabo
Summary
Proven leader and organizational expert from the United States Marine Corps, I excelled in enhancing operations efficiency and fostering team cohesion. My strategies boosted employee morale and streamlined workflows, leveraging managerial skills and a commitment to cleanliness. Achievements include significant improvements in customer satisfaction and office automation, demonstrating both hard and soft skills.
Overview
11
11
years of professional experience
Work History
Maintenance Administration Supervisor
United States Marine Corps
11.2003 - 04.2015
- Championed continuous improvement initiatives that resulted in streamlined workflows and more efficient operations across the board.
- Conducted regular performance reviews for staff members, identifying areas for improvement and providing constructive feedback.
- Coordinated cross-departmental initiatives to enhance communication between teams and increase overall company effectiveness.
- Managed daily operations of the department, delegating tasks appropriately and monitoring progress to ensure timely completion.
- Boosted employee morale implementing regular team-building activities fostering a strong sense of camaraderie among staff members.
- Implemented policies and procedures that adhered to industry best practices, ensuring compliance with relevant regulations.
- Improved office organization by introducing innovative filing systems and document management practices that increased efficiency.
- Resolved personnel issues through mediation efforts, fostering a positive work environment conducive to high performance levels.
- Developed comprehensive training programs for new hires, ensuring seamless integration into the team and consistent service quality.
- Maintained personnel records and updated internal databases to support document management.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Improved office operations by automating client correspondence, record tracking and data communications.
Education
Bachelor In Psychology -
Columbia Outhern University
Orange Beach, Alabama2017
Bachelor In Healthcare Admistration -
Columbia Southern University
Orange Beach, Alabama2010
Associate Of General Studies -
Central Texas University
Texas,USA2009
High School Diploma -
Davie County High School
Mocksville, North Carolina2002
Skills
Organizational Skills
Leadership
English Speaker
Cleanliness
Managerial Skills
Languages
English
Bilingual or Proficient (C2)
Timeline
Maintenance Administration Supervisor
United States Marine Corps
11.2003 - 04.2015
Bachelor In Psychology -
Columbia Outhern University
Bachelor In Healthcare Admistration -
Columbia Southern University
Associate Of General Studies -
Central Texas University
High School Diploma -
Davie County High School
Similar Profiles
Amber ChristophersonAmber Christopherson
Director of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community ServicesDirector of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community Services
ALLEN ELISARAALLEN ELISARA
Postal Operations Manager at United States Marine Corps, Marine CorpsPostal Operations Manager at United States Marine Corps, Marine Corps
MONICA D. STANZIONEMONICA D. STANZIONE
NA at United States Marine Corps, Marine CorpsNA at United States Marine Corps, Marine Corps