Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Nicole Melendez Esquilin

Toa Alta

Summary

Retail professional with nearly 10 years of experience in jewelry and luxury sales. Progressed from Sales Associate to Store Manager, developing strong expertise in sales maximization, clienteling, and team leadership. Recognized for achieving sales goals, excelling in high-traffic environments, and delivering customer service under pressure.

Overview

15
15
years of professional experience

Work History

Store Manager

Tous PR
San Juan,, PR
04.2018 - Current
  • Lead operations at the top-performing store worldwide in a fast-paced, luxury retail environment.
  • Selected as Brand Ambassador of Tous Puerto Rico in November 2024 for outstanding sales performance and leadership.
  • Entrusted with successive promotions from Sales Associate to Store Manager, recognized for sales excellence, leadership impact, and operational expertise.
  • Experienced in KPI analysis, goal setting, and strategic execution to surpass sales targets.
  • Skilled in creating personalized, high-touch interactions with clients that drive loyalty and long-term relationships.
  • Proven ability to recruit, train, and inspire high-performance teams.
  • Managed staff schedules to ensure optimal floor coverage, alignment with sales goals, and efficient store operations.
  • Extensive experience overseeing high-volume inventory (8,000+ units) and leading audits outside of Puerto Rico, ensuring accuracy, compliance, and operational efficiency.
  • Hands-on experience in store layout and product presentation to optimize sales and brand image.

Sales Associate

Pandora
San Juan,, PR
09.2016 - 04.2018
  • Thrived in a fast-paced, high-traffic retail setting, maximizing sales opportunities under pressure.
  • Goal-oriented, consistently aligned daily performance with store sales objectives.
  • Delivered strong product knowledge and efficient service to achieve customer satisfaction.
  • Contributed to meeting and exceeding sales goals during peak retail seasons.

Usher

People's Usher
Guaynabo,, PR
07.2010 - 04.2018
  • Ensured guest safety and smooth flow of attendees in high-capacity events.
  • Provided guidance and support to guests, enhancing their overall event experience.
  • Monitored physical surroundings to identify and resolve potential issues quickly.
  • Collaborated with staff to execute event operations seamlessly.
  • Addressed unexpected guest or event-related concerns with professionalism.
  • Delivered clear directions and courteous service in high-pressure environments.

Education

High School Diploma -

Academia Discípulos De Cristo
Bayamón, PR
05-2011

Bachelor of Science -

Universidad De Puerto Rico Recinto De Bayamón
Bayamón, PR

Skills

  • Strategic planning & Goal Setting
  • Sales Strategies & Execution
  • Problem solving
  • Leadership development & Staff Training
  • Staff recruitment
  • Payroll Management
  • Customer relationship management
  • Customer Service Excellence
  • Conflict & Client Issue Resolution
  • Inventory management
  • Visual merchandising
  • Multitasking and organization
  • Luxury Retail Expertise

Languages

  • English & Spanish

References

References available upon request.

Timeline

Store Manager

Tous PR
04.2018 - Current

Sales Associate

Pandora
09.2016 - 04.2018

Usher

People's Usher
07.2010 - 04.2018

High School Diploma -

Academia Discípulos De Cristo

Bachelor of Science -

Universidad De Puerto Rico Recinto De Bayamón

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Nicole Melendez Esquilin