Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Nicole M. Rivera

Nicole M. Rivera

Bayamon

Summary

Professional with strong foundation in risk assessment, financial analysis, and decision-making. Skilled in evaluating creditworthiness, analyzing financial statements, and managing risk exposure. Adept at fostering team collaboration and adaptable to changing needs to ensure optimal results. Managerial experienxe with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results.

Overview

12
12
years of professional experience

Work History

Office Manager

JAG Trailers
01.2022 - Current
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Assistant Underwriter

Eastern American Insurance
04.2017 - 10.2021
  • Issuance of policies, cancellations, endorsements, among others
  • Recommended products to customers, thoroughly explaining details
  • Identified issues, analyzed information and provided necessary insurance solutions to customers
  • Provided support to claims department during Hurricane Maria crisis
  • Special Activities Committee Leader, reporting to Operations Director
  • Responsible for issuance of documents for customers, producers & bank such as: payment letters, coverage certifications, insurance vouchers, among others
  • Successfully de-escalated customer's complaints to solve conflicts
  • Handled customer and producer's requests regarding personal & commercial products

Customer Service Associate & Trainer

Mapfre PRAICO Insurance
08.2013 - 04.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Created training courses to build understanding of processes, techniques and industry
  • Provided primary customer support to insureds, claimants, producers, bank and other agencies
  • Processed claims for all commercial lines
  • Met with adjusters and producers to settle claims
  • Managed special project of implementing new operating system company wide

Education

Bachelor Of Social Science - Psychology

Universidad Ana G Mendez
Bayamon, PR
05-2026

Skills

  • Training & Development
  • Computer skills
  • Adaptability
  • Planning and Coordination
  • Task Oriented
  • Problem solving & critical thinking skills
  • Microsoft Office (Word, Outlook, Excel, Power Point)
  • Responsible
  • Office Management
  • Organizational Skills
  • Underwriting guidelines
  • Analyzing data

Accomplishments

  • Awarded 2019 Best Team Player at the Universal Insurance Customer Service Week.
  • Stayed above 95% in customer reviews & quality control evaluations.
  • Received Productivity Bonus and Kudos in 2017, 2018, 2019, & 2020.
  • Awarded Mapfre's Elite Employee in 2015 & 2016.

Languages

English
Advanced
C1
Spanish
Proficient
C2

Timeline

Office Manager

JAG Trailers
01.2022 - Current

Assistant Underwriter

Eastern American Insurance
04.2017 - 10.2021

Customer Service Associate & Trainer

Mapfre PRAICO Insurance
08.2013 - 04.2017

Bachelor Of Social Science - Psychology

Universidad Ana G Mendez

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Nicole M. Rivera