Nicole Ocasio
Miramar
Summary
Dedicated shift leader with a strong background in customer service and problem resolution. Committed to enhancing team performance and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Shift Leader
Einstein Bro Bagels
Pembroke Pines
01.2025 - Current
- Monitored inventory levels and reported shortages to management for reordering.
- Handled customer inquiries and resolved issues promptly and professionally.
- Implemented daily opening and closing procedures to maintain store operations smoothly.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
Shift Manager
Pet Supermarket
Miramar
02.2023 - 03.2025
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed inventory levels and organized product displays effectively.
- Provided daily care for animals, ensuring proper feeding and hydration.
- Maintained clean and safe living environments for various animal species.
- Educated visitors on animal care practices and welfare standards.
Senior Supervisor
ASICS Corporation
Miramar
02.2021 - 07.2023
- Supervised online team to ensure daily operational goals were met.
- Monitored customer interactions to maintain service quality standards.
- Resolved escalated issues by collaborating with cross-functional departments.
- Maintenance of storefront daily inquiries from Amazon, eBay, and Urban Outfitters.
- Tended to emails, chats, and calls when the volume demanded.
Customer Service Representative
Home Depot
Miramar, United States
01.2020 - 01.2021
- Resolved customer complaints through effective problem-solving techniques.
- Processed customer orders and managed account information accurately.
- Utilized CRM software to track customer interactions and feedback.
- Answered customer inquiries and provided accurate information regarding products and services.
Cashier
Panera Bread
Miramar, United States
02.2019 - 12.2019
- Maintained cleanliness and organization of the dining area and service stations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Provided prompt and friendly service to customers in a busy food service environment.
Education
SunED High School
Margate, FL05-2019
Skills
- Inventory management
- Customer relations
- Employee supervision
- Problem resolution
- Compliance adherence
- Team leadership
Languages
Spanish
Native
Native
English
Proficient (C2)
C2
Timeline
Shift Leader
Einstein Bro Bagels
01.2025 - Current
Shift Manager
Pet Supermarket
02.2023 - 03.2025
Senior Supervisor
ASICS Corporation
02.2021 - 07.2023
Customer Service Representative
Home Depot
01.2020 - 01.2021
Cashier
Panera Bread
02.2019 - 12.2019
SunED High School