Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Resto

Toa Baja

Summary

Dynamic and results-oriented professional with a proven track record at the Puerto Rico Infrastructure Financing Authority, Government of Puerto Rico. Skilled in project planning, bid management, and administrative improvements. Adept at database management and building strong stakeholder relationships, dedicated to achieving exceptional results in a fast-paced environment.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Puerto Rico Infrastructure Financing Authority Government of Puerto Rico
San Juan
02.2019 - Current
  • Draft letters, reports, emails, memorandums presentations, and other written communications as needed by the director.
  • Coordinated and oversaw multiple projects, ensuring timely completion and meeting budget requirements.
  • Analyzed the data to improve strategies, optimize service, and increase revenue.
  • Coordinated meetings between contractors and representatives of different government entities.
  • Prepared budgets and documentation for government project bids.
  • Served as the main point of contact for both internal and external stakeholders, building strong professional relationships to ensure the success of projects.
  • Trained new employees, ensuring they understood the company's policies, equipment, processes, and safety standards.

Medical Office Assistant

Norma Marrero, MD Medical Office
TOA BAJA
07.2013 - 12.2018
  • Processed insurance claims and handled billing, reducing outstanding balances.
  • Provided exceptional service to patients by promptly addressing concerns and resolving complaints.
  • Coordinated appointments for patients and providers.
  • Handled essential clerical tasks, including filing documents, and inputting data into the computer system.
  • Escorted patients to exam rooms, addressed general inquiries, and prepared them for the physician by explaining the procedure.

Education

Associate of Science - Medical Sonography

Universidad Del Este
Bayamon, PR
06-2017

High School Diploma -

Dr. Pedro Albizu Campos High School
Toa Baja, PR
05-2008

Bachelor of Science - BA Industrial Engineering

Polytechnic University of Puerto Rico
San Juan, PR

Skills

  • Mail handling
  • Meeting planning
  • Reception oversight
  • Letter preparation
  • Multi-task management
  • Documentation and reporting
  • Scheduling and calendar management
  • Project planning
  • Database administration
  • Insurance processing
  • Records management systems
  • Customer and client relations
  • Strong problem solver
  • Professional communication

Timeline

Administrative Assistant

Puerto Rico Infrastructure Financing Authority Government of Puerto Rico
02.2019 - Current

Medical Office Assistant

Norma Marrero, MD Medical Office
07.2013 - 12.2018

Associate of Science - Medical Sonography

Universidad Del Este

High School Diploma -

Dr. Pedro Albizu Campos High School

Bachelor of Science - BA Industrial Engineering

Polytechnic University of Puerto Rico
Nicole Resto