Yetzel Reveron
Isabela
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Infosys
Aguadilla
01.2024 - 01.2025
- Identified opportunities to upsell additional products or services when appropriate.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained accurate records of customer interactions for future reference.
Mail Carrier
United States Postal Servies
Junction City
03.2021 - 03.2023
- Reported any damaged or missing mail items to supervisor immediately.
- Operated a vehicle in accordance with safety regulations.
- Delivered packages and letters to residential customers.
- Scanned packages for delivery tracking.
- Updated daily delivery logs to record number of deliveries made.
- Maintained records of all deliveries made during the day.
Tax Accountant
H&R Block
Junction City
03.2021 - 03.2022
- Conducted reviews and prepared summaries of company's financial activities for taxation purposes.
- Worked closely with clients throughout the year to ensure accurate filings at year end.
- Prepared and filed taxes for individuals, corporations, and other entities.
Education
Associate of Arts - Criminal Justice
Valencia College
Saint Cloud05-2020
Skills
- Call logging
- Sales closing
- Account updating
- Complaint resolution
- Record preparation
- Call controlling
- Technical support
- Payment processing
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Call Center Representative
Infosys
01.2024 - 01.2025
Mail Carrier
United States Postal Servies
03.2021 - 03.2023
Tax Accountant
H&R Block
03.2021 - 03.2022
Associate of Arts - Criminal Justice
Valencia College