Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Rivera

San Juan

Overview

5
5
years of professional experience

Work History

Service Associate

The Home Depot
10.2020 - Current
  • Executed diverse responsibilities, showcasing accomplishments and skills.
  • Provided immediate support to incoming customers.
  • Trained clients on products, credit cards, services, and policies.
  • Creating orders, them being: carryouts, will-calls, deliveries, or special orders.
  • Handling complaints and resolving issues efficiently.
  • Processing transactions and returns.
  • Continuously educating oneself about products, services, and policies.
  • Dispatching orders via curbside, in-store pickup, or licensed machinery.
  • Maintaining clean and organized workspace.
  • Team collaboration for a safe and efficient service.
  • Excellent communication and interpersonal skills.
  • Dealing concerns with empathy and patience.
  • Efficiently multitask in fast-paced environment.
  • Adaptability to learn new system changes.
  • Attention to details to ensure correct management.
  • Physical resistance and correct postures when managing difficult products.
  • Recognized as Employee of the Month on various occasions.
  • Recognized with Homer Badges (reflects when an associate goes the extra mile inside the companies values).
  • Coordinated with other departments to ensure system coverage.
  • Trained new staff in service procedures.

Research Intern

USDA-ARS Livestock Animal Behavior
06.2024 - 07.2024
  • Completed research, compiled data, and assisted in timely reporting.
  • Collaborated with team members for successful completion of research projects on time and within budget.
  • Conducted literature reviews to identify relevant research articles and support project objectives.
  • Maintained detailed records of experimental procedures, providing transparency and replicability of results upon request by supervisors or collaborators.
  • Participated in regular meetings with project stakeholders for clear communication of progress updates and addressing concerns promptly.

STAFF

Santuario San Francisco de Asis
11.2021 - 02.2022
  • Maintained cleanliness and laundering needs in animal living quarters during mornings.
  • Supervised dietary requirements for diverse needs.
  • Performing checks on animals under observation.
  • Handled dog bathing tasks efficiently.
  • Led dogs in routine physical activities.
  • Managed distribution of necessary medications orally.
  • Engaged with animal residents to prepare them for adoption.
  • Designed attention-grabbing social media advertisements.

Retail Sales Associate

Kamea Meha
12.2019 - 03.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases and locate items.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Education

3 Years Of College For Requisites (no Degree) - General Biology

University of Puerto Rico - Bayamón Campus
Bayamón, PR

Bachelor - Animal Science

University of Puerto Rico - Mayagüez Campus
Mayagüez, PR
07.2024

Skills

  • Customer support
  • Patience and tolerance
  • Complaint handling
  • Quality assurance
  • Sales experience
  • Product or service support
  • Customer service excellence
  • Client relationship building
  • Payment processing
  • Returns and refunds
  • Multitasking and organization
  • Excellent communication
  • Order fulfillment
  • Records maintenance
  • Workflow management
  • Attention to detail
  • Team collaboration
  • Data entry
  • Price quoting
  • Warranty claims process management
  • Staff education and training
  • Strong work ethic
  • Conflict resolution
  • Understanding customer needs

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Research Intern

USDA-ARS Livestock Animal Behavior
06.2024 - 07.2024

STAFF

Santuario San Francisco de Asis
11.2021 - 02.2022

Service Associate

The Home Depot
10.2020 - Current

Retail Sales Associate

Kamea Meha
12.2019 - 03.2020

3 Years Of College For Requisites (no Degree) - General Biology

University of Puerto Rico - Bayamón Campus

Bachelor - Animal Science

University of Puerto Rico - Mayagüez Campus

Similar Profiles

CREATE PROFILE
Nicole Rivera