Nicole Santos Salazar
Puerto Rico,Carolina
Summary
Dedicated and detail-oriented professional with strong experience in customer service within the healthcare industry and hands-on expertise in hotel housekeeping operations. Skilled in assisting clients with health plan inquiries, resolving issues efficiently, and ensuring a positive customer experience. Demonstrates excellent communication, organizational, and multitasking abilities developed through both administrative and hospitality roles. Known for maintaining high standards of service, accuracy, and confidentiality. Committed to delivering quality results and supporting team success in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
MCS Classicare
Customer Service Department
2025 - 2025
- Handle phone calls, emails, or chat inquiries
- Resolve complaints or problems quickly and politely
- Process orders, payments, or account updates
- Provide accurate information and guidance
- Keep records of customer interactions
Teacher Assistant
Department of Education
01.2023 - 03.2025
- In the role of Teacher Assistant at the Department of Education, responsibilities include supporting lead teachers in delivering quality education to students. This involves assisting in classroom management, helping with lesson preparation, and providing individual attention to students who require additional support. Collaboration with educators is key to creating an inclusive learning environment where every student can thrive.
- Facilitated small group instruction to enhance student understanding of key concepts.
- Implemented educational activities that align with curriculum standards.
- Maintained a clean and organized classroom setting conducive to learning.
- Communicated effectively with parents regarding student progress and classroom activities.
English Teacher
Easy One
2023 - 2023
- Implemented a variety of instructional strategies to accommodate different learning styles and interests.
- Monitored student progress and provided individualized support to ensure academic success.
- Developed innovative lesson plans and activities to engage students and ensure learning objectives are met.
- Conducted parent-teacher conferences to discuss student progress and develop strategies for improvement.
House Keeper
Hotel
2017 - 2017
- Served as a House Keeper at Marriott's Mountain Valley Lodge, ensuring that guest rooms and common areas were consistently maintained to high standards of cleanliness and hygiene. Responsibilities included cleaning, restocking supplies, and reporting maintenance issues. Attention to detail and a commitment to guest satisfaction were paramount in this role.
- Achieved a high level of guest satisfaction through meticulous cleaning and organization.
- Developed efficient cleaning routines that improved turnaround times for room preparation.
- Collaborated with the hotel staff to ensure that all guest requests were promptly addressed.
Education
BBA - Secretary Administrative
Universidad Del Este Ana G. Méndez
Carolina, PR12.2017
High School - undefined
Home Schooling
06.2011
Elementary School - undefined
Emanuel Centro
05.2005
High School Diploma -
Home Schooling
San Juan, Puerto Rico06-2011
Elementary School, Emmanue Centro Educativo
Canóvanas05-2005
Skills
- Administrative Operations
- Strategic Management
- Data Analysis
- Communication Skills
- Problem Solving
- Microsoft Office
- Customer Satisfaction
- Photography Skills
- Editing
- Maintenance
- Innovation
- Attention to Detail
- Coordination Skills
- Strategic Thinking
LANGUAGES
Spanish
English
Timeline
Teacher Assistant
Department of Education
01.2023 - 03.2025
High School - undefined
Home Schooling
Elementary School - undefined
Emanuel Centro
MCS Classicare
Customer Service Department
2025 - 2025
English Teacher
Easy One
2023 - 2023
House Keeper
Hotel
2017 - 2017
BBA - Secretary Administrative
Universidad Del Este Ana G. Méndez
High School Diploma -
Home Schooling
Elementary School, Emmanue Centro Educativo
HOBBIES
I love to write and journal my life, as built a discipline on my life, I practice a sport called Hapkido and Kumdo. Where I have competed and archived some gold medals.
COURSES
- Capellania , Fraternidad Internacional de Capellanes Cristianos, Sinai Inc. May 2024
- World Koryo GUM-DO Association Seminar, PRESIDENT, DUK GUN KWON May 2024
- Modelo de Brunner: Aprendizaje Mediante Descubrimiento, Utilizando Herramientas de Google, Jaime González Corporation December 2023