NICOLE SEDA MERCADO
Lajas
Summary
Dedicate Finance student with a minor in Entrepreneurship Development, motivated to learn from innovative companiesand contribute to their growth and success while developing my professional skills. Focused on optimizing operational efficiency and improving internal processes, always striving to generate a positive impact and contribute to achieving the company’s strategic goals through my performance and dedication.
Overview
8
8
years of professional experience
Work History
Family Caregiver and Care Management Supervisor.
Volunteer Work
01.2022 - Current
- Budget Management
- Healthcare Coordination And Schedule Adjustment
- Compassionate Support and Daily Living Assistance
Costumer Service Cashier and Server
Holiday Inn Club Vacations at Orange Lake Resort
10.2022 - 01.2024
- Handled high-pressure situations calmly during peak times and difficult interactions.
- Processed customer orders and managed payment transactions accurately.
- Resolved complaints to improve customer satisfaction and assisted in training new employees.
Sales Agent and Event Management
Funeraria Y Capilla Servicios a Cementerio Inc.
01.2018 - 02.2020
- Built strong client relationships through exceptional customer service and follow-ups.
- Exceeded sales targets by effectively promoting funeral products and negotiating agreements.
- Coordinated with vendors and staff to ensure seamless experiences for families and attendees.
Logistics Technician and Warehouse Stacker
Advance Auto Parts Distribution Center
02.2017 - 08.2019
- Optimized logistics with efficient inventory management and tracking systems.
- Enhanced warehouse efficiency through effective space utilization and organization.
- Improved collaboration between departments with strong communication channels.
Education
BBA - Finance, Minor in Entrepreneurship Development
University of Puerto Rico At Mayaguez
Mayagüez, Puerto Rico05.2026
Skills
- *Budget and Forecasting *Financial Analysis *Investment *Analysis Data Analysis *Legal Guardianship *Social interaction
- Communication *Time Management *Problem-Solving *Strong Ethics *Team Collaboration *Adaptability
Languages
Spanish
Native language
English
Advanced
C1
Short-term Rental Property Development and Management
• Currently working on developing a property for short-term rentals, overseeing all aspects of the project from planning to execution.
• Responsible for budgeting, cost management, and revenue generation strategies to optimize profitability.
Timeline
Costumer Service Cashier and Server
Holiday Inn Club Vacations at Orange Lake Resort
10.2022 - 01.2024
Family Caregiver and Care Management Supervisor.
Volunteer Work
01.2022 - Current
Sales Agent and Event Management
Funeraria Y Capilla Servicios a Cementerio Inc.
01.2018 - 02.2020
Logistics Technician and Warehouse Stacker
Advance Auto Parts Distribution Center
02.2017 - 08.2019
BBA - Finance, Minor in Entrepreneurship Development
University of Puerto Rico At Mayaguez