Hi, I’m
Nicole L. Martínez
San Juan
Summary
Resourceful and experienced worker offering expertise in customer service. Detail-oriented team player with excellent organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
9
years of professional experience
Work History
The Bravo family
Assistant Housekeeper
09.2021 - Current
Job overview
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Running errands
- Organize and declutter
- Prepared rooms with top-notch standards every time.
- Helped in any other way needed.
Libreria la Tertulia
Server/Barista
07.2016 - 02.2017
Job overview
- Interacted with customers by phone, or in-person
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Controlled line and crowd with quick, efficient service.
Almacenes Colon
Cashier
01.2014 - 04.2015
Job overview
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
Education
University of Puerto Rico, Rio Piedras CampusSan Juan, Puerto Rico
from Art
Specialized school of theatre Jose Julian Acosta y Calbo
High school diploma
2012
Skills
- Excellent communication skills
- Bilingual (english-spanish)
- Decision-Making Skills
- Hospitality Management
- Exceptional Time Management
- Organizational skills
- Computer skills
Timeline
Assistant Housekeeper
The Bravo family
09.2021 - Current
Server/Barista
Libreria la Tertulia
07.2016 - 02.2017
Cashier
Almacenes Colon
01.2014 - 04.2015
University of Puerto Rico, Rio Piedras Campus
from Art
Specialized school of theatre Jose Julian Acosta y Calbo
High school diploma
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