Nicole Marie Martínez Padilla
Ponce
Summary
Results-driven professional with expertise in team management and leadership. Proven ability to enhance performance through effective communication and strategic implementation. Strong background in customer relations and administrative support, ensuring seamless check-in/check-out processes while providing exceptional guest service.
Overview
6
6
years of professional experience
Work History
Team Leader
Hard Rock Cafe
11.2021 - Current
- Achieved operational goals by managing workflows and resources effectively.
- Streamlined shift operations to ensure timely task delegation and smooth service flow.
- Enhanced customer satisfaction by training front-of-house and retail staff.
- Supported brand standards through diligent oversight and operational coordination.
- Improved organizational effectiveness by coordinating event schedules for successful execution.
- Cultivated strong client relationships, addressing needs throughout the event planning process.
International Corporate Trainer
Hard Rock Cafe
05.2023 - Current
- Improved cross-cultural collaboration through targeted workshops and training sessions.
- Aligned training programs with organizational objectives for enhanced effectiveness.
- Developed engaging digital training materials using innovative e-learning platforms.
- Evaluated training effectiveness by refining programs based on gathered feedback.
- Standardized training methodologies through collaboration with global teams across regions.
Front Desk Agent
Aloft Hotel
2025 - Current
- Enhanced efficiency by streamlining guest check-in and check-out processes.
- Resolved guest inquiries swiftly, delivering outstanding customer service.
- Managed room assignments and maintained accurate reservation records effectively.
- Leveraged Opera software for seamless reservation and room management.
Summer Positions
Monteclaro Hotel School
01.2016 - 01.2018
- Increased kitchen efficiency by enhancing operations during seasonal training programs.
- Developed food preparation and sanitation skills for optimal guest readiness.
- Improved hospitality service by supporting back-of-house operations and room maintenance.
Education
BBA - Hotel and Restaurant Management
Universidad Inter American De Puerto Rico
Ponce, Puerto Rico05-2025
Culinary Art Certificate -
Universidad Inter Americana De Puerto Rico
Ponce, Puerto Rico05-2021
High School Diploma -
Colegio La Milagrosa
Ponce, Puerto Rico05-2020
Skills
- Hospitality operations support
- Training and development
- Efficient scheduling abilities
- Quick learner in dynamic situations
- Bilingual communication: English and Spanish
- Event preparation and dismantling
- Event planning
- Skilled in organizing team discussions
- Service excellence
- Hospitality support skills
- Strategic issue resolution
- Cash management
Community Service & Volunteer Work
Private Kitchen, Volunteer Assistant, 2016, 2019, Supported meal preparation and daily kitchen tasks in a private culinary setting, Maintained high standards of cleanliness, organization, and food safety, Assisted with hosting and serving during private events and gatherings
Timeline
International Corporate Trainer
Hard Rock Cafe
05.2023 - Current
Team Leader
Hard Rock Cafe
11.2021 - Current
Summer Positions
Monteclaro Hotel School
01.2016 - 01.2018
Front Desk Agent
Aloft Hotel
2025 - Current
BBA - Hotel and Restaurant Management
Universidad Inter American De Puerto Rico
Culinary Art Certificate -
Universidad Inter Americana De Puerto Rico
High School Diploma -
Colegio La Milagrosa