Nicole M. Zayas Santiago
Personal & Spiritual Development Coach
Mayaguez,PR
Summary
Personal and Spiritual Development Coach with over 7 years of successful experience in customer relations, loyalty and development. Goal-driven, energetic, and efficient professional with a dedication for providing excellent customer service, ensuring all customers are content with the service obtained. Equipped with solid analytical, organizational, and communication skills that help develop relationships with potential clients. Able to coach and develop individuals or teams in order to achieve goals and maximize productivity.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Personal Development & Spiritual Coach
Self-Employed at Sal del Cristal
Mayagüez, PR
01.2021 - Current
- Helped clients create self-awareness and identify realistic goals by listening actively, encouraging each to develop targets and next steps by developing strategies of self-reflection for working with each personal situation.
- Created trusting partnerships by providing support and encouragement as clients work toward their goals by helping them recognize when strategies, conducts and actions need adjustment.
- Met with clients regularly to discuss progress and next steps holding them accountable for inaction in supportive but direct way and celebrating with customers when they meet their goals to help them increase motivation by their own achievements.
- Achieved rewiring 100+ women mindset, allowing clients to become their very best version and to unlock their full potential.
Makeup Artist & Teacher
Self-Employed at Nicole Zayas Makeup
Vega Alta, PR
12.2019 - 12.2020
- Managed educating 150+ clients about products and self-maintenance for healthy skin based on needs and preferences. Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions about Makeup procedures and products. Live streamed dialogue and events on Instagram to optimize interaction, engagement levels, and makeup classes sales.
Store Manager
Cosmetic Factory Corp
Bayamón, PR
07.2019 - 12.2020
- Trained and supervised staff in high volume makeup store, enforcing compliance with company policy and procedures. Maintained company's visual merchandise standards for store, including general store cleanliness.
- Directly worked with customers to build relationships by listening attentively, identifying their needs and right-fitting their makeup products and workshops. Utilized company's resources to generate traffic to maintain customer contact building business base, and increased sales by 23%.
Bilingual Retail Sales Consultant
AT&T
Bayamón, PR
09.2018 - 07.2019
- Liaised with customers, building confidence by actively listening, to determine their needs and find tailored solutions to such needs. Keep current on market and product trends to effectively answer customer's questions. Performed exceptional customer service to over 25 daily customers to differentiate and promote company brand.
- Monitored multiple databases to keep track of all company inventory. Assisted with store stocking, floor-sets set up. Opened and closed kiosk, counted and balanced cash drawers, and made bank deposits.
Casino Lead Hostess
Embassy Suites by Hilton San Juan Hotel & Casino
Carolina, PR
02.2014 - 09.2018
- Ensure all casino guests perceive welcoming environment by greeting them individually with optimistic and cheery temperament. Carried out coordination, promotion, and execution of special events and promotions. Managed customer inquiries and other customer service activities, resulting in creative and positive resolutions.
- Named casino employee of the month for October 2014 and November 2015. Served as public speaker in representation of Hilton for CEO in front of over 100+ people upon his visit to Puerto Rico after Hurricane Maria. Represented Oasis Casino as spokesperson for marketing team on radio interview with political public figure Jay Fonseca through 580 AM radio station.
Sales Consultant
Best Buy Co Inc
San Juan, PR
11.2013 - 01.2014
- Cared for customers with sense of urgency in order to meet their needs and ensure compliance with established goals. Found resolutions for customer inquiries and complaints in timely and empathetic manner. Carried out cash and non-cash transactions for in-store purchases through POS systems.
- Received 100% rating in December & January for excellent customer service provided, as evidenced by results of anonymous surveys sent out to clients.
Education
BBA - Business Administration Management
University of Puerto Rico
Carolina 08.2012 - 05.2015
Skills
Relationship building and management
Strategic thinker
Sales expertise
Spiritual guidance
Lifestyle coaching
Public speaking
Problem detection and resolution
Business Management
Leadership
Proactive team player
Microsoft Office
Time management
Online teaching
Websites
Timeline
Personal Development & Spiritual Coach
Self-Employed at Sal del Cristal
01.2021 - Current
Makeup Artist & Teacher
Self-Employed at Nicole Zayas Makeup
12.2019 - 12.2020
Store Manager
Cosmetic Factory Corp
07.2019 - 12.2020
Bilingual Retail Sales Consultant
AT&T
09.2018 - 07.2019
Casino Lead Hostess
Embassy Suites by Hilton San Juan Hotel & Casino
02.2014 - 09.2018
Sales Consultant
Best Buy Co Inc
11.2013 - 01.2014
BBA - Business Administration Management
University of Puerto Rico
08.2012 - 05.2015