Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Nicole Michelle Aguilo Fermaint
Carolina
Summary
Overview
6
years of professional experience
Work History
Optum
Customer Service Representative
10.2021 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
San Juan Bay Marina
Assistant Manager
01.2021 - 10.2021
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Condado Vanderbilt Hotel
Hotel Front Desk Agent
05.2017 - 08.2020
Job overview
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Resolved service-related problems and documented actions in system.
Education
Universidad Ana G MendezCarolina, PR
No Degree from Business Management
01.2025
University Overview
Gilberto Concepcion De GraciaCarolina, PR
High School Diploma
05.2013
University Overview
Skills
- POS Systems Expertise
- Coordination
- Minute Taking
- Lotus Notes
- Document and Records Management
- Service Quality Improvement
Languages
Spanish
Native language
English
Proficient
C2
Portuguese
Elementary
A2
Timeline
Customer Service Representative
Optum
10.2021 - Current
Assistant Manager
San Juan Bay Marina
01.2021 - 10.2021
Hotel Front Desk Agent
Condado Vanderbilt Hotel
05.2017 - 08.2020
Universidad Ana G Mendez
No Degree from Business Management
Gilberto Concepcion De Gracia
High School Diploma
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