NIGUEL A. MORRIS SANTIAGO
San Juan
Summary
Sales professional with a proven track record at Kury Puerto Rico, enhancing team performance and customer satisfaction. Expert in problem-solving and inventory management. Achieved consistent sales growth through strategic planning and outstanding interpersonal skills.
Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
4
4
years of professional experience
Work History
Sales Associate
Zara
06.2024 - Current
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Manager's Assistant
Studio F
11.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and sales expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled meetings and managed calendar.
- Attended monthly sales meetings and reported pertinent information to employees.
Key Holder
Kury Jewelry
11.2021 - 11.2023
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction..
- Used in-store system to locate inventory and place special orders for customers.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased sales through personalized customer interaction and understanding their specific jewelry preferences.
Team Leader, Sales Operations
Claro Puerto Rico
03.2021 - 11.2021
- Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.
- Recorded contact information of customers and potential customers in internal database.
- Investigated and resolved variances in inventory counts on monthly basis.
- Maintained strict adherence to visual merchandising guidelines, ensuring brand consistency throughout the retail environment.
- Managed inventory levels
Education
Bachelor of Arts - Communications
Universidad Sagrado Corazón ´
San Juan, PR 05-2027
High School Diploma -
Miguel Meléndez Muñoz
Bayamón, Puerto Rico´05-2021
Skills
- Teamwork and collaboration
- Exceptional customer service
- Time management
- Problem-solving skills
- Reliable and punctual
- Outgoing personality
Timeline
Sales Associate
Zara
06.2024 - Current
Manager's Assistant
Studio F
11.2023 - 05.2024
Key Holder
Kury Jewelry
11.2021 - 11.2023
Team Leader, Sales Operations
Claro Puerto Rico
03.2021 - 11.2021
Bachelor of Arts - Communications
Universidad Sagrado Corazón ´
High School Diploma -
Miguel Meléndez Muñoz
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