Nikolas Edward Velez Acevedo
Aguada
Summary
Client-centered professional committed to mental healthcare and clinical practice, and experienced in managing complex responsibilities with care, resolving high-pressure issues, and fostering a supportive atmosphere for patients. Focused on delivering high-quality service to support long-term professional development as a psychologist.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Operations & Digital Marketing Specialist
MagicPay
San Sebastian Puerto Rico
11.2022 - Current
- Data Compliance & Security: Manage high-volume sensitive client information and corporate contracts, ensuring absolute data integrity and compliance with strict privacy regulations.
- Administrative Auditing: Execute precise auditing of client records, background checks, and financial documentation, demonstrating strong attention to detail applicable to clinical case notes.
- Client Relations & Communication: Serve as the primary point of contact for client onboarding, utilizing advanced communication skills to resolve issues and manage client expectations.
- Technical Training & Coaching: Conduct one-on-one and group instructional sessions for clients on equipment operations, translating complex technical workflows into accessible, easy-to-understand guidance.
- Public Relations & Strategy: Coordinate and execute marketing campaigns, analyzing behavioral data to optimize brand reach and digital audience engagement.
Front-of-House Lead / Barista & Kitchen Specialist
Cafelados
Aguadilla Puerto Rico
10.2020 - 11.2023
- Crisis De-escalation & Customer Care: Provided high-quality service in a fast-paced environment, actively listening to customer needs and efficiently de-escalating conflicts or complaints with empathy and patience.
- Multitasking & Operational Efficiency: Managed cash registers, food preparation, and inventory simultaneously under high-pressure peaks, maintaining strict health, safety, and hygiene standards.
- Operational Oversight & Compliance: Directed opening and closing procedures, encompassing secure cash handling, financial reconciliation, and the execution of stringent sanitation and station readiness protocols.
- Team Collaboration: Worked closely with multidisciplinary team members to streamline daily operations, adapt to sudden shifts in workload, and train incoming staff.
Education
Bachelor of Arts - Psychology
University of Puerto Rico Mayaguez
Mayaguez06-2026
Master of Arts - Counseling Psychology
Albizu University
Mayagüez, Puerto Rico06-2028
Skills
- Social media marketing
- Attention to detail
- Exceptional communication
- Strong leadership
- Team management
- Training and mentoring
- Problem-solving
- Teamwork
Languages
Spanish
English
Timeline
Operations & Digital Marketing Specialist
MagicPay
11.2022 - Current
Front-of-House Lead / Barista & Kitchen Specialist
Cafelados
10.2020 - 11.2023
Master of Arts - Counseling Psychology
Albizu University
Bachelor of Arts - Psychology
University of Puerto Rico Mayaguez