Nilsa Iris Alduende Villa
Guayama
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Amazon Associate
Amazon
10.2022 - 11.2024
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situation
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Self-motivated, with a strong sense of personal responsibility.
Warehouse Stocker
Costco Wholesale
07.2010 - 04.2021
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Stocked designated items on shelves, end caps and displays.
- Followed orders precisely for correct items, sizes and quantities.
- Greeted customers and directed to requested products.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Supervised and trained new staff .
- Checked product levels and recommended new purchases.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Provide exceptional service and pleasant shopping experiences to customers.
Sales Associate
Macys Department Store
04.2009 - 08.2011
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
High School Diploma -
Seventy-First S.H.
Fayetteville, N.C.Skills
- Customer service
- Time management
- Attention to detail
- Leadership qualities
- Workplace safety
- Customer engagement
- Decision-making
- Courteous and professional
- Flexible schedule
- Work Planning and Prioritization
- Order fulfillment
- Product merchandising
- Multitasking and organization
- Problem-solving abilities
- Team collaboration
- Adaptability and flexibility
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Amazon Associate
Amazon
10.2022 - 11.2024
Warehouse Stocker
Costco Wholesale
07.2010 - 04.2021
Sales Associate
Macys Department Store
04.2009 - 08.2011
High School Diploma -
Seventy-First S.H.
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