Nilza Pagan
Juncos
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Security Operator
GM Sectec
02.2014 - Current
- Developed strong relationships with colleagues, fostering teamwork and collaboration within the security department.
- Conducted regular inspections of company property for vulnerabilities, recommending improvements as needed.
- Collaborated with local law enforcement agencies to address ongoing security concerns or incidents.
- Prevented unauthorized access to facilities by verifying identification and enforcing strict access control measures.
- Monitored CCTV cameras and alarm systems for security breaches.
Security Officer
Securitas ( Yankee Stadium / Banco Popular )
04.2009 - 12.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Manager
Burger King
04.1996 - 04.2009
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Reduced staff turnover rates.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Implemented performance tracking systems, driving employee accountability and continuous improvement efforts.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate - Graphic And Printing
Columbus Technical College
Columbus GA 06.2000
Skills
- CCTV Monitoring
- Stress Tolerance
- Data Entry
- Microsoft office
Languages
English / Spanish
Bilingual or Proficient (C2)
Timeline
Security Operator
GM Sectec
02.2014 - Current
Security Officer
Securitas ( Yankee Stadium / Banco Popular )
04.2009 - 12.2013
Manager
Burger King
04.1996 - 04.2009
Associate - Graphic And Printing
Columbus Technical College
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