NIZBETH MARIE PEREZ CUEVAS
YAUCO
Summary
Resourceful PARALEGAL with solid legal background and fluency in ENGLISH/SPANISH. Managed client communications for nine immigration attorneys and assisted in preparation of legal documents for immigration applications. Superb organizational skills and compassionate nature leading to optimum outcomes.
Overview
7
7
years of professional experience
Work History
PARALEGAL
CRECER PR
05.2023 - Current
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Interviewed clients to obtain information relevant to cases.
CUSTOMER SERVICE SUPERVISOR
BURLINGTON STORES
04.2023 - 05.2023
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Increased sales by 25 % per week.
SHIFT LEAD SUPERVISOR
MCDONALDS PR
05.2018 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Assistant
GOBIERNO DE PUERTO RICO
07.2016 - 08.2016
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Bachelor of Science - Political Science
UNIVERSIDAD DE PUERTO RICO RECINTO DE MAYAGUEEZ
MAYAGUEZ,PUERTO RICOBachelor of Science - Political Science
UNIVERSIDAD DE PUERTO RICO RECINTO DE MAYAGUEZ
MAYAGUEZ, PUERTO RICOSkills
- File and Records Management
- Drafting Correspondence
- Software Process Management
- Microsoft Applications
- Identifying Client Goals
- Negotiation
- Legal Research
- Manage Schedules
- Team Oriented
- Handling Complaints
- Staff Training
- Mentoring
- Supervising Employees
- Customer Service Management
- Workflow Schedules
- Enforce Policies
- Evaluate Performance
- Research and Analysis
- Coordinating Service Initiatives
- Write Reports
- Motivational Leadership
- Goal Attainment
- Political Knowledge
- Employee Attendance Monitoring
- Individual and Team Goals
- Sales Expertise
- Professional Relationships
- Diplomatic and Fair
- Optimal Inventory Levels
- Verbal and Written Communication
- Complaint Resolution
- Interpersonal Relations
- Team Leadership
- Inventory Control Processes
- Loss Prevention Strategies
- Quality Inspections
- Billing and Payment Processing
- Role Modeling
Timeline
PARALEGAL
CRECER PR
05.2023 - Current
CUSTOMER SERVICE SUPERVISOR
BURLINGTON STORES
04.2023 - 05.2023
SHIFT LEAD SUPERVISOR
MCDONALDS PR
05.2018 - 03.2023
Assistant
GOBIERNO DE PUERTO RICO
07.2016 - 08.2016
Bachelor of Science - Political Science
UNIVERSIDAD DE PUERTO RICO RECINTO DE MAYAGUEEZ
Bachelor of Science - Political Science
UNIVERSIDAD DE PUERTO RICO RECINTO DE MAYAGUEZ
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