Thomas Brown

Skilled computer technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cybersecurity policies. Exceptional skills in Windows and SQL Server applications.

Computer Set-Up

• Setup, installed and configured computers in various business locations to support operations and reporting.
• Fixed hardware, devices and software to set up work stations for new employees.
• Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.

Problem-Solving

• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Communication

• Answered over 10 calls and emails per day at company's help desk, assisting employees and customers with troubleshooting computer issues.
• Communicated with vendors to locate replacement components and resolve advanced problems.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.

• Well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems.
• Familiar with security standards and usability optimization.
• Effectively operates alone to troubleshoot and fix concerns.