Noel Matos Colon
Caguas
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
12
12
years of professional experience
Work History
FEMA Disaster Supervisor
Atento/ ITCON
04.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Collected, arranged, and input information into database system.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Administrative Non- Commissioned Officer
Puerto Rico Army National Guard
12.2019 - 12.2023
- Manage daily operations and administration, supervise staff on daily duties and workload while develops the units tactical and strategic plans for current and future operation.
- Collaborate with regional and local agencies to optimize the allocation of resources during large- scale emergency management operations.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Supervise personnel and coordinated logistics to ensure the continuous supply of clean water for disaster response teams and local communities affected by emergencies.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
Operations Non-Commissioned Officer
Puerto Rico Army National Guard
03.2015 - 12.2019
- Acted as liaison between multiple departments to coordinate joint training exercises effectively.
- Oversaw maintenance programs for vehicles and equipment, maximizing service life and minimizing downtime due to repairs.
- Conducted quality assurance inspections regularly on all aspects of operational activities ensuring compliance with established regulations.
- Monitored and maintain accurate records of supplies and equipment to support ongoing missions, ensuring sufficient resources for mission response activities.
- Responsible for the process control strategy and production analysis.
- Define the scope of work being provided, project deliverables, timelines, work location and resources needed for mission success.
- Serve as a liaison between internal and external resources and provide a comprehensive description of the work to be performed then supervise the mission success.
- Maintained strict accountability of sensitive items, preventing loss or damage during operations.
- Mentored junior soldiers, providing guidance on career development and growth opportunities within the military.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
Training Non-Commissioned Officer
Puerto Rico Army National Guard
09.2013 - 03.2015
- Monitored trainee progress throughout their time in the program, adjusting instructional approaches as needed to maximize learning outcomes.
- Ensured consistent application of military standards across all training activities, promoting discipline and professionalism among trainees.
- Developed strong relationships with external partners, facilitating the sharing of resources and expertise for mutual benefit in training initiatives.
- Organized special events such as guest lectures or field exercises to supplement regular course content with real-world experiences.
- Served as a mentor to junior NCOs looking to advance their careers through professional development opportunities within the military''s educational system.
- Incorporated realistic training scenarios into exercises, preparing troops for real-world missions and challenges.
- Maintained up-to-date knowledge on training best practices, incorporating new techniques into existing programs as needed.
- Streamlined training processes by identifying areas for improvement and implementing necessary changes.
- Acted as training subject matter expert and provided extensive technical support to different departments.
- Developed and executed performance management programs to increase employee engagement and productivity.
Education
MBA - Business Administration
Atlantis University
Miami, FL12-2022
MBA - Information Technology
Atlantis University
Miami, FL12-2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Strategic planning
- Complex Problem-solving
Languages
English
Spanish
Timeline
FEMA Disaster Supervisor
Atento/ ITCON
04.2024 - Current
Administrative Non- Commissioned Officer
Puerto Rico Army National Guard
12.2019 - 12.2023
Operations Non-Commissioned Officer
Puerto Rico Army National Guard
03.2015 - 12.2019
Training Non-Commissioned Officer
Puerto Rico Army National Guard
09.2013 - 03.2015
MBA - Business Administration
Atlantis University
MBA - Information Technology
Atlantis University
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