NOELIA ROSARIO
Cidra
Summary
Dynamic leader with a proven track record at JZJ Industrial Solution Corp, enhancing operational efficiency and client retention through expert office administration and customer service. Skilled in QuickBooks and maintaining confidentiality, I excel in organizational leadership and fostering customer relationships. Achieved cost reductions and improved service standards, demonstrating a commitment to excellence and security.
Overview
20
20
years of professional experience
Work History
Branch Administrative Manager
JZJ Industrial Solution Corp
Cidra, PR 00739
01.2015 - Current
- Make payroll of employees
- Supervise employees in their daily work tasks
- Make quotes and invoices to clients
- Make purchases from suppliers for the store
- Pay invoices to suppliers
- Management of remittances and bank deposits
- Lifts and payments to the Government of PR through the SURI application
- Payment of state and municipal taxes on the SURI and COFIM platforms
- Set prices for products received in the store
- Make deliveries to customers by truck
- Handling of forklifts and mini loaders
- Maintained a well-organized work environment, ensuring easy access to important documents and information.
- Coordinated staff schedules to ensure adequate coverage during peak business hours and optimal customer service.
- Reduced operational costs by negotiating with vendors for lower prices on office supplies and services.
- Increased client retention rates by maintaining open lines of communication and resolving issues in a timely manner.
Client Service Representative
Banco Santander De PR
San Juan, Puerto Rico
06.2004 - 01.2018
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Adjustment of reserve accounts on clients' mortgage loans
- Payment of insurance checks for earthquakes, hurricanes and fires
- Make transfers of accounts to mortgage clients qualifying for credit
- Analyze reserve accounts and payment adjustments for CRIM taxes
- Analysis of mortgage loan cancellation balance letters
- Handling and sending mortgage promissory notes to clients
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Administrative Studies - Business And Managerial Economics
Universidad Ana G Mendez
Gurabo06-2004
Skills
- Organizational Leadership
- Office Administration
- Document Management
- Customer Service
- Customer Relationships
- Cash Handling
- Accounts Receivable
- Accounts Payable
- Banking
- Loan Documentation
- Sales professional
- QuickBooks experience
- FHA loan process background
- Information Security
Timeline
Branch Administrative Manager
JZJ Industrial Solution Corp
01.2015 - Current
Client Service Representative
Banco Santander De PR
06.2004 - 01.2018
Bachelor of Administrative Studies - Business And Managerial Economics
Universidad Ana G Mendez