Noelia Suarez Colon
Medical Administration
Houston,TX
Summary
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experiences in Operations Management/Healthcare Administration/Patient Access/Insurance/Patients Accounts/Charts in the areas such as Hospital Emergency Room, Sports Medicine Outpatient Facilities, Orthopedics & OB/GYN.
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
15
15
years of professional experience
1
1
Certification
8
8
years of post-secondary education
Work History
Inbound Contacts Representative 2
Humana
08.2021 - 05.2022
- Addressed customer needs, including complex benefit questions, issue resolution, and member education. Recorded details of inquiries, comments, complaints, and transactions, taking appropriate action. Escalated unresolved and pending customer grievances. Demonstrated skills in compliance, integrity, customer expectations, collaboration, diversity awareness, learning and development, influencing others, active listening, effective communication, contributing innovative ideas, working effectively in a changing environment, and applying business knowledge.
Advocate 4 Me (Bilingual Spanish)
United Healthcare
10.2020 - 04.2021
- - Provided expertise and customer service support to members as part of the Advocate4Me model.
- - Addressed complex member needs and recommended services to close gaps in care.
- - Authorized claims payments or referred claims for further review.
- - Demonstrated skills in compliance, integrity, customer expectations, collaboration, diversity awareness, learning and development, influencing others, active listening, effective communication, contributing innovative ideas, working effectively in a changing environment, applying business knowledge, using sound judgment, driving for results, managing time effectively, and producing high-quality work.
Patient Access Lead
First Choice Emergency Room
08.2014 - 06.2020
- - Guided and motivated the Patient Access Department, ensuring high levels of customer service.
- - Greeted patients and obtained accurate demographic and insurance information for registration.
- - Managed patient accounts, including insurance verification and handling insurance-related inquiries.
- - Developed skills in teambuilding, supervision, staff development, report preparation, database management, and insurance processes.
Front Office Manager
South West OB/GYN
01.2017 - 02.2018
- Coordinated work and activities for the front office staff, ensuring quality customer service. Updated staff regarding insurance updates, policies, and procedures. Managed patient demographics and insurance information accurately. Demonstrated skills in office management, team building, supervision, staff development, report preparation, and EMR systems.
Office Manager
Plex (Sports Medicine Facility)
11.2007 - 08.2014
- - Assigned and monitored clerical, administrative, and secretarial responsibilities.
- - Managed staff performance, recruitment, orientation, and training.
- - Established and implemented office policies, procedures, and filing systems.
- - Demonstrated skills in office management, teambuilding, supervision, staff development, report preparation, and insurance processes.
Education
Bachelor of Science - Nursing
NUC University
Ponce, Puerto Rico 08.2022 - 04.2025
Bachelor of Science - Athletic Training
Universidad De Puerto Rico
Ponce, Puerto Rico 05.1995 - 05.2000
Skills
- - Administration/Management Experience
- - Customer Service (Over 16 Years' Experience)
- - Bilingual (Spanish)
- - Medical Insurance Experience (Over 10 Years)
- - Team Player
- Conflict resolution
- Decision-making
- Task prioritization
- Process improvement
- Active listening
- Written communication
- Problem-solving abilities
- Team leadership
Certification
BLS, American Heart Association 2025
Timeline
Bachelor of Science - Nursing
NUC University
08.2022 - 04.2025
Inbound Contacts Representative 2
Humana
08.2021 - 05.2022
Advocate 4 Me (Bilingual Spanish)
United Healthcare
10.2020 - 04.2021
Front Office Manager
South West OB/GYN
01.2017 - 02.2018
Patient Access Lead
First Choice Emergency Room
08.2014 - 06.2020
Office Manager
Plex (Sports Medicine Facility)
11.2007 - 08.2014
Bachelor of Science - Athletic Training
Universidad De Puerto Rico
05.1995 - 05.2000
Languages
Spanish
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsStock Options / Equity / Profit SharingCompany CultureFlexible work hoursTeam Building / Company RetreatsPersonal development programsPaid sick leavePaid time offWork from home option401k match4-day work weekSimilar Profiles
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