Summary
Overview
Work History
Education
Skills
Timeline
Generic

Noelis Roldan Orellana

San Lorenzo

Summary

Results-driven call center professional with healthcare experience. Proven ability to manage high call volumes, resolve member issues efficiently, and provide accurate information regarding benefits, services, and care coordination.

Overview

2026
2026
years of professional experience

Work History

Case Management Assistant

Humana
2023 - 01.2026
  • Provided clinical case management support to health plan members. Managed and documented clinical cases while coordinating
  • Supported multidisciplinary team meetings by preparing relevant patient information and reports.
  • Monitored client progress and communicated updates to healthcare providers for effective case management.

Member Support Specialist

Humana
2017 - 06.2023
  • Assisted members with inquiries about benefits, claims, and coverage options, enhancing member satisfaction.
  • Adapted quickly to changing processes and technologies to improve service delivery efficiency.
  • Collaborated with cross-functional teams to streamline workflows and enhance member experience initiatives.
  • Managed escalated issues by employing problem-solving techniques to achieve satisfactory resolutions for members.

Account Management

Pure Med
2010 - 11.2015
  • Monitored performance metrics closely to identify areas for improvement in account management processes.
  • Streamlined account management processes for increased efficiency, resulting in improved customer satisfaction rates.
  • Enhanced customer retention through consistent follow-up and attentive account management.
  • Increased client satisfaction by providing exceptional account management and promptly addressing concerns.
  • Led sales team to achieve quarterly revenue targets through strategic planning and performance monitoring.
  • Analyzed market trends to identify new business opportunities and refine sales strategies.

Boutique Manager

LU
Montehiedra
06.2013 - 03.2015
  • Increased sales revenue by developing and implementing effective sales strategies for the district.
  • Collaborated with sales team members to meet monthly targets and achieve consistent sales growth.

Sales Associate

Best Buy
04.2008 - 11.2014
  • Increased customer satisfaction through personalized service.
  • Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
  • Trained new sales associates on company policies, sales techniques, and customer engagement strategies.

Education

Bachelor of Science - Engineering

Ana G. Mendez
Gurabo

Skills

Case planning

Case analysis

Motivational interviewing

Follow-up skills

Teamwork and collaboration

Problem-solving

Customer service

Timeline

Boutique Manager

LU
06.2013 - 03.2015

Sales Associate

Best Buy
04.2008 - 11.2014

Bachelor of Science - Engineering

Ana G. Mendez

Case Management Assistant

Humana
2023 - 01.2026

Member Support Specialist

Humana
2017 - 06.2023

Account Management

Pure Med
2010 - 11.2015
Noelis Roldan Orellana