Nora Curras Perez
Ciales
Summary
Dynamic Boutique Manager with a proven track record at UNOde50, excelling in customer service and visual merchandising. Skilled in inventory management and team leadership, I successfully implemented sales strategies that enhanced brand loyalty and increased store traffic. Committed to operational efficiency and fostering strong customer relationships.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
20
20
years of professional experience
Work History
Boutique Manager
UNOde50
Hatillo
03.2024 - Current
- Led a team in delivering exceptional customer service experiences.
- Managed daily operations of a luxury jewelry boutique.
- Organized inventory and ensured accurate product displays.
- Trained staff on product knowledge and sales techniques.
- Implemented visual merchandising strategies to enhance store appeal.
- Coordinated promotional events to boost customer engagement.
- Developed strong relationships with customers to foster brand loyalty.
- Cultivated loyal customer base by providing excellent customer service.
- Responded to customer service issues and worked with parties to effectively communicate and resolve.
- Advised customers on style and trends.
- Provided technical support for staff when boutique registers or computers were not functioning.
- Trained staff to have extensive product knowledge and upselling skills.
- Scheduled employee work shifts and communicated about sick days and vacation .
- Organized weekly schedules for employees according to business requirements.
- Developed and implemented sales strategies to achieve revenue targets.
- Analyzed store performance data to identify areas of improvement in product selection, staffing needs and operational efficiency.
- Evaluated employee performance on a regular basis in order to provide constructive feedback and recognition for outstanding work.
- Supervised staff and coached team members in expectations for serving customers in luxury branded store.
- Implemented strategies to increase traffic flow in the store through promotional campaigns and special events.
- Performed regular stock audits to maintain accurate inventory levels and reduce losses due to theft or damaged goods.
- Delegated work to staff, setting priorities and goals.
Assistant Boutique Manager
UNOde50
Hatillo
01.2021 - 01.2024
- Inventory
- Visual merchandising
- Time Management
- Supervising
- Customer Relations
- Organizational and planning
- Assisted in managing daily operations of high-end jewelry boutique.
- Trained and supervised staff to enhance customer service skills.
- Coordinated inventory management and product displays for optimal presentation.
- Developed and maintained relationships with loyal clientele for repeat business.
- Handled customer inquiries and resolved issues promptly and professionally.
- Organized promotional events to boost brand awareness in the local market.
- Monitored sales trends to support inventory planning and stock replenishment.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Developed action plans to address underperforming areas within the store and implemented corrective measures when necessary.
- Conducted regular stock takes to accurately maintain inventory records.
- Tracked weekly, monthly, quarterly and annual sales figures to identify trends in consumer purchases.
- Maintained store appearance by setting up merchandise displays, organizing shelves and dusting surfaces.
- Supervised daily operations including opening and closing duties, cash handling, restocking shelves and cleaning the premises.
- Provided exceptional customer service by greeting customers and responding to inquiries in a timely manner.
- Maintained accurate records of sales data using computer software programs like Excel or Access.
- Processed payments using cash registers and POS systems, ensuring accuracy of all transactions.
- Provided training sessions for new team members on store policies and procedures.
- Cultivated loyal customer base by providing excellent customer service.
- Trained staff to have extensive product knowledge and upselling skills.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Coach
Old San Juan
01.2017 - 01.2021
- Customer Service
- Cashier
- Inventory
- Million dollar seller
- Sales
- Clienteling
Coach
Barceloneta
01.2012 - 01.2017
- Customer Service
- Cashier
- Merchandise Recovery
- Client Track
- Sales
- Million Dollar Seller
- Signature Seller
Seasonal
Coach
Barceloneta
01.2011 - 01.2012
- Customer Service
- Cashier
- Merchandise Recovery
- Sales
- Stock
Seasonal
Polo Ralph Lauren
Barceloneta
01.2010 - 01.2011
- Merchandise Recovery
- Customer Service
Seasonal
Gymboree
Barceloneta
01.2009 - 01.2010
- Merchandise Recovery
- Customer Service
Seasonal
Jcpenny
Hatillo
01.2006 - 01.2007
- Cashier
- Merchandise Recovery
- Customer Service
Education
Bachelors degree - Education Kinder - Third Grade
Universidad Interamericana, Recinto de Arecibo
Elementary until High School -
Colegio Nuestra Señora del Rosario
Vega Baja, Puerto RicoSkills
- Customer service
- Visual merchandising
- Inventory management
- Staff training
- Customer relationship management
- Operational efficiency
- Team leadership
- Effective communication
- Time management
- Data analysis
- Store operations
- Retail sales
- Brand awareness
- In-store promotions
- Performance analysis
- Employee relations
- Assignment delegation
Languages
Spanish
First Language
English
Advanced
C1
Timeline
Boutique Manager
UNOde50
03.2024 - Current
Assistant Boutique Manager
UNOde50
01.2021 - 01.2024
Coach
01.2017 - 01.2021
Coach
01.2012 - 01.2017
Seasonal
Coach
01.2011 - 01.2012
Seasonal
Polo Ralph Lauren
01.2010 - 01.2011
Seasonal
Gymboree
01.2009 - 01.2010
Seasonal
Jcpenny
01.2006 - 01.2007
Bachelors degree - Education Kinder - Third Grade
Universidad Interamericana, Recinto de Arecibo
Elementary until High School -
Colegio Nuestra Señora del Rosario
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