Reliable and customer-focused care associate with a proven track record of assisting customers with diverse needs. Proficient in handling telephone, email, and chat inquiries. Able to effectively balance scripted responses with personal expertise to swiftly resolve any inquiries. Enthusiastic and experienced in stocking shelves for various organizations, bringing an engaging and pleasant personality that helps build strong customer relationships. Additionally, possesses strong inventory management and product packaging abilities, ensuring efficient operations.
Provided and referred clients to public and private agencies or community services for assistance Initiated changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market Maintained inventory levels, ordered merchandise, and independently tracked all special orders Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues