Summary
Overview
Work History
Education
Skills
Timeline
Generic

Norbert K Pitcholo

Scranton

Summary

Reliable and customer-focused care associate with a proven track record of assisting customers with diverse needs. Proficient in handling telephone, email, and chat inquiries. Able to effectively balance scripted responses with personal expertise to swiftly resolve any inquiries. Enthusiastic and experienced in stocking shelves for various organizations, bringing an engaging and pleasant personality that helps build strong customer relationships. Additionally, possesses strong inventory management and product packaging abilities, ensuring efficient operations.

Overview

15
15
years of professional experience

Work History

Stock Worker

Maid-Rite
03.2024 - Current
  • Assisted in training new stock workers on company policies, procedures, and best practices to ensure smooth operations.
  • Collaborated with team members to manage high volumes of incoming shipments and restock items efficiently.
  • Reduced product losses by conducting regular stock checks and maintaining accurate records.
  • Streamlined order processing with efficient picking, packing, and shipping procedures.
  • Coordinated with suppliers to resolve any discrepancies in shipment quantities or damaged goods received.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.

Team Member

Roti Mediterranean Grill
07.2016 - 04.2019
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Cleaned and sanitized work areas throughout hours of operation and at close of business.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
  • Resolved issues quickly to maintain productivity goals.
  • Optimized safety and productivity by regularly cleaning and organizing work zones.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Successfully communicated with all team members to navigate job duties and complete daily tasks.
  • Removed debris and trash and swept up metal parts following each shift to keep work areas clean and organized.

Prep Cook

Epicerie Boulez
07.2018 - 03.2019
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Inspected and cleaned food preparation areas to guarantee safe, sanitary food-handling practices.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Washed, peeled and cut various fruits and vegetables to prepare for serving.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Trained and assisted new kitchen staff members.
  • Managed opening and closing shift kitchen tasks.

Baker

Le Pain Quotidian
01.2012 - Current
  • Responsible for the merchandising baked goods and inventory Detail-oriented with an eye for aesthetics, quality controls Oversee baking staff to ensure standards are enforced; food handling, safety & sanitation Created and maintained a budget to control expenses and produce a profit.

Crew Member

Fields Good Chicken
08.2016 - 03.2018
  • Successfully communicated with all team members to navigate job duties and complete daily tasks.
  • Collaborated with team members to complete efficient work and bring in top hauls.
  • Resolved [Type] issues quickly to maintain productivity goals.
  • Maintained high levels of productivity by efficiently cleaning and washing [Type] equipment.
  • Settled [Type] crew member disputes by addressing problems quickly and providing successful mediation.

Manager

Talaki Market inc

Provided and referred clients to public and private agencies or community services for assistance Initiated changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market Maintained inventory levels, ordered merchandise, and independently tracked all special orders Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues

Store Manager

V.I.M. Inc
08.2009 - 11.2012
  • Handle all merchandising, inventory control, ordering, cash control, and maintenance Led and motivated the store team to increase sales and ensure efficiency Assist customers in all aspects of store services including handling complaints and inquiries Hired and trained people in the sales team to meet the.

Production Worker

Maid-Rite
03.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Production Worker

Maierice
03.2024 - Current

Education

High School Diploma -

Technical School Of Lome
Togo, West Africa
06.2000

Skills

  • Budget
  • Communication Skills
  • Clients
  • Customer Service
  • Detail-oriented
  • English
  • Focus
  • Fluent in French
  • Inventory levels
  • Inventory
  • Inventory control
  • Market
  • Merchandising
  • Organizing
  • Profit
  • Quality
  • Safety
  • Sales
  • Teamwork
  • Menu memorization
  • Food inspection
  • Recipes and menu planning

Timeline

Production Worker

Maid-Rite
03.2024 - Current

Production Worker

Maierice
03.2024 - Current

Stock Worker

Maid-Rite
03.2024 - Current

Prep Cook

Epicerie Boulez
07.2018 - 03.2019

Crew Member

Fields Good Chicken
08.2016 - 03.2018

Team Member

Roti Mediterranean Grill
07.2016 - 04.2019

Baker

Le Pain Quotidian
01.2012 - Current

Store Manager

V.I.M. Inc
08.2009 - 11.2012

Manager

Talaki Market inc

High School Diploma -

Technical School Of Lome
Norbert K Pitcholo