Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Norberto E Montalvo

Bayamon,Puerto Rico

Summary

Driven professional augmenting a B.S. in Computer Science and Google Data Analytics Certificate with a Master's in Business Intelligence at Full Sail University. Combines a quality assurance and data analysis background with developing expertise in enterprise data management, BI technologies, and data mining. Eager to apply these skills to deliver impactful business intelligence solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Testing Supervisor

Banco Popular
10.2024 - Current
  • Developed comprehensive test plans for improved product quality and reduced defects.
  • Coordinated regular status meetings with stakeholders to provide updates on testing progress and address any concerns or challenges encountered during the course of a project.
  • Collaborated with cross-functional teams to ensure effective communication of testing requirements and results.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.

Quality Assurance Testing Analyst

Banco Popular
San Juan, Puerto Rico
11.2018 - 10.2024
  • Tracked, prioritized and organized defects with Company (App and Web), working with development team to facilitate timely corrections.
  • Operated under Agile and Scrum frameworks to complete releases every 2 weeks and well-organized sprints.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
  • Created various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources.
  • Developed quarterly reports based on impact, effort and test coordinations, working with stakeholders to achieve short-term and long-term goals.

Telephone Customer Service Representative

Banco Popular
San Juan, Puerto Rico
11.2016 - 11.2018
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Helped over 80 customers every day by approaching conversations with positive attitude.

Education

Master of Science - Business Intelligence

Full Sail University
Florida
06.2026

Undergraduate Certificate - Audio Production

Full Sail University
Florida
09.2021

Bachelor of Science - Computer Science

Universidad Interamericana Recinto Metropolitano
Puerto Rico
06.2020

Undergraduate Minor - Popular Music

Universidad Interamericana Recinto Metropolitano
Puerto Rico
06.2020

Skills

  • Collaborative Team Player
  • Agile/Scrum Methodology
  • Continuous Learning
  • Software Development Basics
  • Data Analysis
  • Problem Solving
  • Test case design
  • Data visualization and presentations
  • Musician

Certification

  • Google Data Analytics Professional Certificate - In Progress

Timeline

Testing Supervisor

Banco Popular
10.2024 - Current

Quality Assurance Testing Analyst

Banco Popular
11.2018 - 10.2024

Telephone Customer Service Representative

Banco Popular
11.2016 - 11.2018

Master of Science - Business Intelligence

Full Sail University

Undergraduate Certificate - Audio Production

Full Sail University

Bachelor of Science - Computer Science

Universidad Interamericana Recinto Metropolitano

Undergraduate Minor - Popular Music

Universidad Interamericana Recinto Metropolitano

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Norberto E Montalvo