Noriela Cruz
San Juan
Summary
Organized, reliable, and skilled at managing multiple responsibilities while keeping a positive attitude. Able to take on additional tasks in order to accomplish team goals. Strong work ethic, outstanding organizational skills, and committed to providing high quality service.
Overview
3
3
years of professional experience
Work History
Sales & Social Media Manager
Nude
- Delivered excellent customer service providing prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Executed multi-platform content strategy across Facebook, Instagram, and Tik-Tok, driving substantial audience growth and engagement.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Data Reporting Analyst
MP Grid Designs
03.2019 - 03.2022
- Assisted in the development of long-term strategies for overall reporting capabilities within the organization.
- Contributed to continuous improvement initiatives by proactively identifying areas for potential enhancements in data reporting and analysis processes.
- Managed tight deadlines while maintaining high-quality deliverables in a fast-paced environment.
Sales Associate
Berluti
10.2018 - 12.2020
- Contributed in the creation and execution of marketing plans to advertise special offers and shop events.
- Trained new staff members on company policies, product information and sales techniques for seamless on boarding experience.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offered support as needed.
Education
Bachelor's Degree - Advertising and Branding
Universidad del Sagrado Corazón
Certificate - Sneaker Essentials
Fashion Institute of Technology
Skills
- Teamwork and Collaboration
- Social Media Management
- Excellent Multitasking
- Microsoft Office
- Goal-Oriented
- Guest Relations
- Organization
- Inventory and Stocking
- Documentation And Reporting
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Data Reporting Analyst
MP Grid Designs
03.2019 - 03.2022
Sales Associate
Berluti
10.2018 - 12.2020
Sales & Social Media Manager
Nude
Bachelor's Degree - Advertising and Branding
Universidad del Sagrado Corazón
Certificate - Sneaker Essentials
Fashion Institute of Technology
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