Noris Rodriguez-Santiago
Ponce
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
7
7
years of professional experience
Work History
Sales Supervisor
D'Rumba Gift Shop
05.2022 - 09.2023
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Checked store merchandise regularly for proper display and replenishment.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Retail Sales Associate Cashier
Kmart, Sears Holding
08.2016 - 02.2018
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
Education
Bachelor of Science - Nursing
Pontifical Catholic University of Puerto Rico
Ponce, Puerto Rico05.2027
Associate of Arts - Sign Language Interpretation
Universidad Ana G. Mendez
Gurabo, Puerto Rico05.2018
High School Diploma -
Colegio Sagrada Familia
Ponce, Puerto Rico05.2015
Skills
- Sales Presentations
- Sales strategy development
- Problem-Solving
- Management Support
Languages
Spanish
Native language
English
Proficient
C2
French
Elementary
A2
Sign Language
Elementary
A2
Timeline
Sales Supervisor
D'Rumba Gift Shop
05.2022 - 09.2023
Retail Sales Associate Cashier
Kmart, Sears Holding
08.2016 - 02.2018
Bachelor of Science - Nursing
Pontifical Catholic University of Puerto Rico
Associate of Arts - Sign Language Interpretation
Universidad Ana G. Mendez
High School Diploma -
Colegio Sagrada Familia
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